RN, Patient Placement Coordinator, Evenings

JOB SUMMARY: Experienced Registered Nurse who is critical to the facilitation and decision making of inbound patient transfers from outside hospitals and admissions through the emergency departments in WFBH health system. Focus of this position is the facilitation of patients going to services in Cardiology, Hematology, Oncology, Nephrology, Geriatrics, General Medicine and Hospital Medicine. Requires critical thinking skills, an operational knowledge of the services provided by WFBH hospitals and the ability to act as a liaison between WFBH hospitals and referring hospitals. Responsibilities include facilitating appropriate placement of patients by planning, coordinating, and expediting patient throughput, using a multidisciplinary team approach to collaborate successfully with medical staff, hospital employees and referring physicians. This department is open 24 hours per day, 365 days per year. This position may be required to work a flexible schedule including days, evenings, nights, weekends, and holidays, as well as during inclement weather. This position is severe weather critical. The Universal Acceptor Team Lead functions as a Universal Acceptor with additional responsibilities including ensuring shift coverage/balance schedule and acting as a resource to other members of team. Develops and implements a process for the team to reach its end goals. Delegates tasks to team members and trains new staff for the Universal Acceptor role. Responsible for collecting data and creating reports. 

EDUCATION/EXPERIENCE: Graduation from an accredited school of nursing for Registered Nurses, BSN required with ten years of varied medical/surgical hospital experience, especially emergency room and/ or critical care preferred. 

LICENSURE, CERTIFICATION, and/or REGISTRATION: Current licensure to practice as a Registered Nurse (RN) in the State of North Carolina required. Valid drivers license required. BCLS certification preferred. 

ESSENTIAL FUNCTIONS: 1. Adheres to general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building. 2. Serves as the liaison between the medical staff of the referring facility and the medical staff of WFBH to ensure a smooth inbound patient transfer process. 3. Provides guidance to referring facilities as to the most appropriate service or medical specialty to address their patients? medical needs. 4. Interacts with Patient Logistics staff to ensure appropriate and timely placement of patients accepted for transfer to the Medical Center. 5. Interacts with coworkers in an effective, positive and professional manner to encourage a cohesive work environment. 6. Engages in efficient assessments with outside providers to identify the appropriate service for the patient to be assigned to, based on bed and service availability. 7. Develops and maintains effective processes and documentation in information systems to facilitate efficient and appropriate admissions. 8. Demonstrates responsibility for professional and personal development. 9. Interacts frequently with the Care Coordinator in the Operations Center to identify potential patients who can be transferred from WFBH to one of our system hospitals. 

SKILLS/QUALIFICATIONS: Excellent oral and written communication skills Strong interpersonal skills Excellent organizational skills Previous experience in a call center preferred Excellent customer service skills Experience in multidisciplinary team collaboration preferred Excellent telephone speaking voice and listening skills Excellent knowledge of the nursing process and critical thinking skills Basic computer skills with ability to navigate within multiple screens comfortably. Typing speed of 35 wpm minimum. 

WORK ENVIRONMENT: Fast-paced environment Clean comfortable climate Moderate noise environment Subject to stressful situations Subject to emergency/crisis situations Subject to multiple calls and inquiries 

PHYSICAL REQUIREMENTS: 0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 30