RN- Joint Care Coordinator

It's more than a career, it's a calling

WI-Monroe Clinic Hospital

Worker Type:

Regular

Job Highlights:

LIVING THE MISSION
Monroe Clinic is different. 

We have passion. Passion to provide exceptional quality and value to our guests. Passion to create an exceptional experience for every person, every time. Passion to make a difference in the communities we serve. 

Our mission statement drives all that we do. We have policies and standards that serve as a guide to our performance. Why? So we show each other and every person that walks through our doors the same respect, compassion, integrity and service you’d expect from a trusted friend.

It’s our privilege to care for our family, friends and neighbors and to be entrusted with their health. We are Monroe Clinic. 

POSITION SUMMARY:
Serve as the day-to-day lead for the Joint Program and supervise the development, implementation, and organization of the Joint Program.  The Care Coordinator (CC) coordinates the efforts between surgeons, managers and staff while tracking the progress of the program and identifying areas requiring attention. The CC is responsible for all program management, report generation and review, process improvement, patient satisfaction, facilities review, budget and administrative activities within the Program.

PRIMARY JOB RESPONSIBLITIES:  
•    Lead regularly scheduled meetings with members of the management team, the unit medical director, other physicians and key staff.
•    Manage the build out and oversee the day-to-day operations within the Joint Program.
•    Develop standardized care plans with the surgeons including:  pre-op, post-op and discharge orders.
•    Ensure appropriate pre-op preparation for each patient prior to surgery.
•    Develop and oversee the creation of pre and post-op teaching classes including the coordination of teaching materials with the physicians’ office.
•    Create measurement system or use current date for tracking surgical outcomes and patient satisfaction, identifying areas that require improvement. 
•    Provide key statistics at Leadership Team meetings and to other stakeholders as necessary.  Statistics may include:  outcomes, progress against budget, patient satisfaction, complications, denied days, hospital-wide survey results, PROMs data, nurse call back results, etc. 
•    Develop nursing education handouts/online education.
•    Develop a community education and seminar program inclusive of schedules, presenters, content and materials.
•    Create and oversee an ongoing quality improvement plan.
•    Identify patient amenities and secure necessary resources to administer the services.

STAFF COMPETENCIES:  Demonstrates the ability to meet staff behavior competencies (Refer to organizations staff competencies chart)  

SERVICE STANDARDS:  Demonstrates the ability to meet organizations service standards (Refer to organizations leadership competencies chart)  

QUALIFICATIONS/EXPERIENCE: 
•    Minimum of 5 years of experience, Orthopedic experience preferred.
•    Able to complete and/or experience with all job responsibilities.
•    Able to communicate with patients, family and staff in a professional, friendly manner.
•    Proven working relationship with surgeons.
•    Experience with patient / staff education.
•    Proven leadership experience, having managed resources either directly or within the implementation of a new initiative.
•    Strong detail-orientation and follow-up capacity.
•    Excellent organizational skills.
•    Ability to multitask.
•    Demonstrated success in relationship building.
•    Ability to keep team focused on goals / timelines.
•    Customer service focused.
•    Strong data analysis skills, requiring interpretation of clinical results to develop program improvement projects.
•    Experience in achieving results and working with process management.

EDUCATION: 
Clinical background – R.N., P.T., PA-C, APNP, preferred.
Bachelors degree required.

LICENSES/CERTIFICATIONS:
Licensed in State of Wisconsin in clinical practice area or eligible for licensure.