Risk Operations

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

About the Role:

We are seeking folks who are passionate about processing small business payrolls and searching for creative ways to de-risk payrolls and investigate potential fraud while delivering a world-class customer experience. As a Risk Operations member, you will be a part of the Gusto Money Risk team, protecting Gusto from financial loss while delivering a world class customer experience. You will work with innovative financial products that help make Gusto the safest and most secure payroll solution.

About the Team:

The Risk Operations organization is at the core of our business and our team is a key stakeholder in company decisions and operations - The Gusto Money Risk team is a key component in making this possible. We currently process +$50bn of payroll annually and our Members use Gusto’s financial products offerings to make millions of transactions every month. With your help, we will process more in a safe and sustainable way. We are a small, close, fun group that works hard and laughs a lot. No egos here — we collaborate and help each other out in a positive environment.

Here’s what you’ll do day-to-day:

• Drive the team. Own the operational processes and work streams within the risk operations function while having a continuous feedback loop with the team. Identify new risks and what opportunities we have to mitigate those risks
• Innovate. Be a subject matter expert in Gusto Wallet, On-Demand Pay, Bill Pay and develop creative solutions and features to offer financial wellness to our users in a responsible manner
• Operate cutting-edge tools. Utilize and contribute to our suite of resources that support our Fintech offering
• Work closely with key stakeholders.  Work cross-functionally with internal teams, our customers, and external partners
• Monitor exposures on a daily basis. Use and develop tools, dashboards, alerts, and operations to identify trends and failure vectors
• Responsibilities include, but are not limited to, the following:
  • Resolving disputed Gusto Wallet transactions
  • Communication streams with our internal partners and external partners
  • Creating referrals for Gusto’s Financial Crimes Compliance team
  • Flagging dispute trends and contributing to the creation of data tables and controls
  • Handling alerts and escalations from internal and external stakeholders related to Gusto’s Money products

Here’s what we're looking for:

• Experience. 2-3 years of experience in the financial field, risk management, payment card industry, disputes/chargebacks, detection and/or investigation. Strong understanding of card and ACH payments. Bonus points for SQL or data knowledge.
• Thought Process.  An insatiable appetite for operational excellence, knack for structured thinking, ability to spot unusual patterns,  and sharp attention to detail
• Values.  Driven by a strong moral compass, is objective yet compassionate, and does the right thing every time
• Discipline.  Excellent time management skills and ability to handle multiple projects/tasks simultaneously.  Is extremely process and policy oriented
• Attitude.  Goal-oriented, positive, and proactive. Comfortable in a fast-paced and results-oriented work environment. Communicates well with others and embodies creative problem solving

Our cash compensation amount for this role is targeted at $77,000/yr - $91,000/yr in Denver & most major metro locations, and $96,000/yr - $114,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designa