Risk Management Field Director (Custom Solutions)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Job Description Summary

Are you a proven leader with strategic, creative and technical commercial risk management skills? Do you have deep insights into the commercial insurance industry and competition with the ability to translate those insights into leading a field risk management team that meets the needs of the Commercial Lines, E & S, and Specialty organization and our insureds? If you have these abilities and a drive to achieve financial goals, set strategic direction, lead a dynamic team of risk management professionals, and make a difference, then we want to hear from you!

As a Risk Management Field Director, you'll lead a team of risk management professionals who leverage their technical expertise for a wide range of large, complex commercial and specialty products while building effective relationships with agents, insureds and underwriters. We'll count on you set operational expectations, drive results, build and maintain business relationships with underwriting partners and agencies to ensure profitable growth. You’ll be responsible for the overall performance of your field team and ensure guidelines and performance metrics are met for account service and risk assessments across multiple lines of business and industries. Your primary focus will be on risk management of your designated portfolio, relationship management, and account management for your team’s territory.

Job Description

Key Responsibilities:   

• Develop a risk management business strategy for your respective territory and industries to ensure we are influencing the right business outcomes by driving profitability, account acquisition, risk improvement, and retention through consulting services, risk assessments, and portfolio management. Translates strategic plans into organizational direction by creating goals and timelines to meet business expectations and standards.  

• Establishes and maintains strong business relationships with key partners across the CL, E & S and Specialty organization to service book of business in an efficient and cost-effective manner through utilizing the right resources based upon the complexity of the risk. This could be through utilizing third party data, vendor assessments, virtual reviews, and in-person activities with the goal of improved capacity, productivity, and reduction in overall cycle time. 

• Use Portfolio Management tools to monitor loss trends, portfolio performance, risk profile improvement to adjust risk assessments and continuing service activities for continuous improvement.  

• Proactively communicate with team, leadership, and clients to enhance relationships and trust. Directs work standards and practices. Provides business recommendations to peers and leaders for broader field implementation that meets strategic objectives. Measures and monitors risk management file quality.   

• Leads a team of field risk management professionals with specialization in the various industries. Manage and lead research to ensure high-quality preparation for site visits, meetings, risk evaluations and recommendations. Review and evaluate work to ensure exposures are addressed and standard practices are implemented. 

• Engage in a feedback process to improve alignment with field underwriting, technical underwriting, Claims, Reserving, Pricing, Modeling, IT, and Operations. Fosters cross-functional collaboration by establishing regular feedback sessions with key partners, share insights, challenges, and opportunities while creating solutions to enhance overall performance. 

• Determines priorities and workflow standards for field team. Implements a