Revenue Operations Specialist

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.  

We’re looking for an experienced Revenue Operations Specialist to join our Business Operations team.  Reporting to the Business Systems & Analytics Director, you’ll be bridging the gap between the Revenue and Finance teams, with a key focus on process improvement and data accuracy.  

A day in the life as a Revenue Operations Specialist:

• Manage the end-to-end process for handling closed deals, ensuring accurate account, subscription, and contract data to support precise billing and seamless cross-functional communication; collaborate with SMEs on process improvements.  

• Oversee the ongoing CRM management of existing customer accounts, including subscription modifications, cancellations, and contract renewals/increases, ensuring accurate billing and effective cross-team communication. This includes directly processing changes and contract adjustments in collaboration with sales, finance, and customer success teams.  

• Track hardware order fulfilment & order processing to ensure timely shipments & clear cross-team communications.   

• Utilize reporting and data analysis to continuously monitor revenue operations processes, identifying gaps, opportunities for efficiency improvements, and areas for enhanced data accuracy and integrity.  

• Participate in the development and analysis of internal commission plans as requested.  

In the first year, you’ll be successful at reaching these milestones: 

• Complete an account review for all accounts to review proper data for contracts & subscriptions.  

• Possess a comfortable understanding of all revenue-related processes, including unique and complex partner-reseller workflows. 

• Completion of collaborative process improvement projects related to revenue management, with a tangible increase in data accuracy.  

If the below describe your knowledge, experience and character, this role could be for you:  

• I have knowledge of revenue operations within SaaS 

• I gained my knowledge through 3+ years of professional experience in a relevant role 

• I have worked with subscription-based billing or within a reseller partner environment; direct experience with revenue recognition or contract management is a plus 

• I have hands-on experience within Salesforce CRM and report creation  

• I am comfortable with data validation, qualitative and quantitative reporting, and supporting process improvement initiatives  

• I have proven experience managing projects and strategic initiatives related to revenue operations / billing 

• I have worked with tools such as Metabase, Tableau, etc.  

• I’m extra passionate about refining processes, automating repetitive tasks, and contributing to long-term operational improvements 

• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role). 

• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate 

• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills 

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!  

More to love about working at MealSuite:  

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here. 
• We’ve built a progressive culture that values teamwork and innovation. We listen to all v