Revenue Operations Specialist I

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Our Values

At F5, we live and breathe our core values, Excellence, Integrity, Collaboration, Customer Dedication, Profitable Growth, Innovation, Employee Success, and Diversity. We help each other achieve our goals, value the diversity of ideas different backgrounds can bring, emphasize teamwork over rock-stars, work hard and most of all have fun.

We offer work/life integration programs like Freedom to Flex, dynamic employee inclusion groups, paid maternity/paternity leave, tuition assistance for professional development, a comprehensive mentoring program, rewards/recognition, and so much more. At F5, we truly do help each other thrive and it shows: F5 has been named one of the “World’s Most Admired Companies” by Fortune magazine for the past two years.

And this dedication to living our culture doesn’t just exist within our offices; it extends into our communities through Global Good initiatives such as employee matching, volunteer opportunities, and the F5 Foundation. Our employees are passionate about making a difference in the world.

This is a once-in-a-lifetime opportunity to become part of a company that’s on the forefront of transformation. And because we know that a more diverse F5 is a more powerful F5, we’re looking for smart, passionate, determined individuals to join us. If you make thoughtful decisions quickly, obsess over your customers’ needs, take ownership of your work (the mistakes as well as the successes), and embrace different perspectives by putting the human first, then we want to talk to you.

Our Employees

Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy, and open with a high level of integrity.  They value diversity, are inclusive and are committed to a global mindset.

Position Summary: 

This role is responsible for the accurate entry of customer purchase orders into the Oracle ERP system and Salesforce in accordance with Sarbanes Oxley requirements.  Requires exceptional customer service to work with Sales and Channel Partners to obtain proper order elements and resolve order issues as necessary.  Act as the operational liaison between customers and a variety of internal F5 teams including Sales, Credit and Collections Product Management, Shipping, Export Compliance and Accounting. The role requires a highly organized, detail-oriented, multi-tasking self-starter who works well across a variety of teams and delivers high quality and timely results.

Attractions of the Job:  

This position provides high level exposure to F5 products, Systems, and processes. There is daily interaction with various departments and customers globally. This position also offers direct opportunities to contribute to the overall success of the company and to take on additional duties and responsibilities as you grow in the role.    

Responsibilities: 

• Knowledgeable of F5 business model and practices

• Review terms & conditions, pricing, and completeness of customer purchase orders in support of F5’s Sarbanes Oxley compliance policies

• Enter global orders for product & initial service, consulting, and subscriptions in order entry systems utilizing proper configuration and licensing methods

• Consistently uphold a contribution percentage of 15% with an error rate below 3%

• Work closely and foster cooperative partnerships with Management, Sales Operations, Collections/Accounting, Shipping, Export Compliance, Customers and all other dependent departments regarding order processing needs, billing/payment issues and customer specific terms and conditions

• Work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors; exercises judgment within defined procedures and practices to determine appropriate action

• Utilize resources to ensure the most up to date processes and policies are