REVELxp - Operations Assistant, Baylor University

Description

ABOUT REVELXP

REVELXP is a premier sports hospitality company. We work with hundreds of college and professional teams and major sporting events to deliver exceptional fan experiences, including full-service tailgates, premium hospitality events and exclusive ticket packages. In addition to managing fan experience offerings, we also provide comprehensive hospitality solutions to our team and event partners with event staffing, event management, premium hospitality management and venue installations. 

We are growing at a rapid pace and are looking for goal-oriented, purpose driven, high-energy individuals to join our team!   

We created REVELXP to reimagine and redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands across the world. We believe that sports play a powerful, community building part in society and we work with the purpose of amplifying the social experience around gameday. 

This is why jobs here at REVELXP offer countless ways to create memorable experiences - from hospitality to operations to revenue generation. Our fast-paced, fun environment is what helps us create true partnerships with the professional sports properties we work alongside. The REVELXP team seeks to grow with innovative self-starters who want to be a part of reshaping fan experiences across the nation. We operate along a core set of values that set us apart in how we work and who is a great fit for our team: service, entrepreneurship, and joy.  

Job Summary:

The Operations Assistant is a Full-Time hourly position will be responsible for assisting the Account Manager in all aspects of the event staffing operations within their assigned client portfolio. You will assist overseeing hundreds of part-time employees. This includes proactively planning the staffing logistics and assisting in the execution on event days in accordance with Rhino’s company standards and required duties for the client. You will be the third event staffing manager on football game days and for most events in an on-site capacity.

Supervisory Responsibilities:

• Schedule part-time staff.
• Supervise customer service representatives and security personnel in event operations.  
• Attend meetings with the Clients.  

Duties/Responsibilities: 

• Assist the Account Manager in efforts to reach profit, performance, and customer service goals.  
• Review and manage staffing procedures, ensuring that staff assignments and responsibilities are met, and hours have been entered correctly. 
• Act as a Supervisor at events.
• Communicate with corporate staff as needed.
• Work to meet deadlines for time sensitive items including invoicing, payroll, and call sheets.
• Attend and participate in weekly company staff meetings conducted over video call.
• Perform other related duties as assigned. 

Requirements

Required Skills/Abilities: 

• Excellent verbal and written communication skills.
• Friendly and able to smile.
• Must have upbeat and positive energy to pump up the part time staff before events.
• Ability to communicate key information with multiple groups of people.
• Excellent personal and professional leadership skills.
• Need to remain professional and composed under pressure.
• Proficient with Microsoft Office Suite or similar software programs.

Education and Experience:

• Bachelor’s degree or equivalent experience in related field.
• At least one year of sports or event management experience. 

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods standing and walking on event days.
• Must be able to lift up to 40 pounds at times.