Returns Assoc

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.
 
This position will be located in: Curtis Bay , MD  

 

Job Summary

Supports the day-to-day operations of the branch in providing customer service. Processes return purchase order credits from vendors. (RMPOs).  Researches and resolves discrepancies in quantity and pricing on non-stock items.

Responsibilities

Essential Functions

• Processes customer returns, oversees damage and defective inventory returns, while being the branch lead for CMI-VMI.
• Processes return purchase order credits from vendors. (RMPOs)
• Researches and resolves discrepancies in quantity and pricing on non-stock items.
• Oversees cash deposits for branch and branch cash box accuracy
• Informs proper departments of inventory discrepancies and other inventory problems or concerns. 

Non-essential Functions

• May assist in providing customer service functions, including but not limited to answering phones, expediting and resolving customer service issues
• Performs other duties as assigned by supervisor or designate.

Qualifications

• Two-year business/trade degree or the equivalent in work experience. 
• Prior electrical distribution experience with good knowledge of electrical products or systems preferred. 
• Possess a valid driver’s license to operate company vehicles. 
• Good working knowledge of PC for Windows, Microsoft Office (Excel and Word), Internet, email and SAP software preferred.

Skills and Abilities

• Excellent interpersonal, written and verbal communication reading skills.
• Ability to effectively plan and organize. 
• Excellent customer service skills include being competent, accurate, responsive and engaged.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Frequently
  • 51 to 75 lbs. - Occasionally
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Frequently
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Frequently
• Crawling (moving about on hands and knees or hands and feet) - Occasionally
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Continuously
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Frequently
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Frequently
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Frequently
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primar