Retail System & Telecom Engineer

Join the Pacsun Community

Pacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Through partnerships with brands such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more. Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Our program PacCares supports and partners with organizations that align with our internal and external initiatives surrounding mental health, diversity, and equality. Join the Pacsun Community.

About the Job:
The Systems Engineer will design, implement, administer, troubleshoot and develop server, email and
resources to meet company and departmental goals and standards for availability, capacity and security. The primary role for this position will be to work closely with the IT security team to discover, analyze and remediate security vulnerabilities across all infrastructure systems and to work with crossfunctional teams to ensure successful remediation of other systems. This role will also support the effort of maximizing uptime of enterprise server systems and their interfaces to the user community. It also provides for ongoing maintenance and provide tier-three support to help resolve client issues.

A day in the life, what you’ll be doing:

• Maintain and support Microsoft Windows servers in a 2012 Active Directory domain.
  • Test, evaluate and implement server software, patches, updates and upgrades
  • Analyze monthly security scans and remediate vulnerabilities as needed.
  • Monitor servers and related services and technologies.
  • Review, modify, and remove user accounts and permissions
  • Review activity logs for anomalous activity as needed.
• Manage and maintain Anti-Virus and Anti-Malware solutions for the Enterprise..
• Maintain Enterprise Server environment including:
  
  •  VMWare ESX 6.5+
  • Citrix
  • SFTP and other enterprise applications
• Monitor the Enterprise email systems and communication platforms.
• Maintain accurate and current documentation of all procedures performed and create reports as needed.
• Provide level three support for the Support Services, Desktop Services and Store Services Groups in order to resolve client issues in a timely manner.
• Assist in SAN Administration.
• Participate in on call rotation.
• Other duties as assigned

What it takes to Join:

• In-depth knowledge of Microsoft server operating systems in an Active Directory environment, with minimum three years of practical technology experience.
• EMC SAN experience.
• VMWare experience.
• Experience with Tanium, Cyberark, and other system management tools.
• Strong troubleshooting, interpersonal, verbal, and written communication skills.
• Appropriate temperament and knowledge to assist with on-call user support.
• Retail experience preferred.
• Linux experience is a plus.

Salary Range: ($74,882 – $94,194)

Pac Perks:

• HQ workforce of 60%+ people of color
• Dog friendly office environment
• On-site Cafe
• On-site Gym
• $1,000 referral incentive program
• Generous associate discount of 30-50% off merchandise online and in-stores
• Competitive long term and short-term incentive program
• Immediate 100% vested 401K contributions and employer match
• Calm Premium access for all employees
• Employee perks throughout the year

Physical Requirements:
The physical demands described here are representative of those that are required by an associate to
successfully perform the essential functions of this job.

• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
• Hotel, Airplane, and Car Travel may be required.

Position Type/Expected Hours of Work:

This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during