Retail Supervisor

Location: Nederland, Colorado

Eldora is the backyard winter mountain playground for Greater Denver, Boulder County, and Colorado's northern Front Range. Eldora is located just outside of the charming mountain town of Nederland, Colorado, about 20 miles west of Boulder and less than 50 miles from downtown Denver.

Eldora strives to deliver Colorado’s Front Range the most memorable outdoor adventures to locals and out-of-town visitors.   Eldora Mountain Resort employs up to 700 employees at peak season and has 680 acres of lift-accessible terrain for skiing and snowboarding, including a Woodward Mountain Park experience, and a world class Nordic Center.

The successful candidate:

• Is driven and prioritizes tasks.
• Has experience with Retail store POS systems, sales, and staff leadership.
• Has a strong background in customer service.
• Has a background in merchandising and knowledge of products in outdoor industry.
• Is honest and demonstrates strong leadership abilities.
• Is detail oriented and displays strong organizational skills.
• Is energized by a fast paced and potentially high-pressure work environment.
• Promotes fun and has a dynamic, energetic, and positive personality that can connect with staff.
• Can maintain a professional demeanor and handle internal and external relations with tact.
• Follows established policies and procedures and is supportive of the company’s core values.
• Is organized, can multitask, and oversee projects through to completion in a timely manner.
• Is flexible with hours and days of work and must be able to work any day of the week.
• Must have a clean driving record and provide a valid driver’s license since our warehouse is located off site.
• Is a champion of Play Forever, Powdr’s corporate responsibility commitment to protect the environment and support our community in Eldora’s everyday operations.

Essential Functions/Major Responsibilities:

• Implements staff training and support by holding clinics on products and providing necessary tools for staff to improve sales tactics.
• Works directly with Retail Management to assess performance of products carried and ensure sell through.
• Assists the Manager with purchasing tasks for store products and supply needs.
• Creates a positive, uplifting service culture both internally and externally.
• Upholds customer service standards and resolves customer concerns.
• Implements safety by holding meetings with warehouse and sales staff, requires employee personal protective equipment and creating safe practices throughout day-to-day tasks.
• Oversees organization of all points of sale and store sales floor locations
• Drives sales goals by holding communication with team members to discuss specials, implement sales contests and incentivize performance.
• Works closely with warehouse supervisor to perform monthly cycle counts of inventory.
• Oversees and ensures efficient and streamlined processes of front of house activities and customer service experience.
• Maintains effective merchandising techniques throughout store locations by using creativity to captivate consumers and effectively assists in managing inventory flow.
• Handles internal and external conflict in a positive manner.
• Has a general understanding of labor management and helps maintain expenses.
• Reports and communicates effectively with retail management on sales floor needs and tasks.

Secondary Function: 

• Assists with the administration of programs, procedures, and guidelines to help align the workforce and business model with the strategic goals of the company, from the front of house operations in the retail department.
• Participates in developing department goals, objectives, and systems.
• Participates in administrative staff meetings and attends other meetings and seminars.
• Assists to establish departmental measurements that support the accomplishment of the company's strategic goals.
• Assists with identifying key performance indicators.

Employee Relations:

• Assists and leads front of house development and training.
• Maintains employee training records.
• Documents employee issues and communicates them effectively to Retail Management team.
• Maintains overall enjoyable staff experience by implementing positivity and fun in daily operations.