Jobs and Careers

Retail Store Manager

United Statesfull_timeVerifiedPosted 25 Jun 2025

💰 $72,009/yr($68,640/yr – $72,009/yr)

About the role

Funko Overview Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters. But what does Funko do? Funko is a purveyor of pop culture and licensed-focused collectibles company. Funko currently holds thousands of lenses and the rights to create tens of thousands of characters – one of the largest portfolios in the pop culture and collectibles industry. Funko’s Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world. Our retail stores are an immersive journey through the Funko-verse that offer our fans an experience they will never forget! The Retail Store Manager is responsible for creating a fan-first environment and overseeing all aspects of the store’s day-to-day operations, including managing staff, developing growth strategies, maintaining budgets, ensuring financial performance, and implementing policies to achieve overall organizational goals. What You’ll Do

Drive the fan experience through engaging and immersive journeys throughout the store with a fan-dedicated team
Ensure high-quality customer service standards are met, utilizing Funko’s values for guidance
Address customer complaints and concerns with professionalism
Build strong relationships with customers to promote loyalty
Manage the store’s email inbox and online review platforms, keeping them updated and responding to customer questions and/or feedback
Hire, train, and develop leaders in all facets of retail, from operations to people management
Strengthen others through evaluating and providing consistent coaching and feedback while fostering a positive work environment
Delegate tasks and responsibilities to appropriate team members
Address employee concerns and resolve conflicts with urgency and care
Drive and maximize sales performance to consistently achieve the overall sales budget
Analyze financial data to identify trends and opportunities, then make strategic decisions to optimize profitability
Oversee daily operations and ensure smooth workflow and integrity across all departments in the store
Set goals and objectives for the team
Identify sales growth opportunities and develop strategic plans
Analyze market trends and adapt strategies accordingly
Create grassroots campaigns, including community outreach, social responsibility efforts, and local marketing, to bring new customers into the store
Collaborate with corporate teams on store-related priorities, such as new product and service trainings, marketing events, and product allocation
Manage all back-of-house activities, including facility work orders, maintenance requests, supply fulfillment, management schedule, inventory needs and stock standards
Keep stockroom clean and tidy
Follow and enforce stockroom etiquette and safety guidelines
Process merchandise deliveries, transfers and damages accurately and efficiently
Place inventory in the appropriate areas in the stock room and on the sales floor
Re-merchandise floor sets in visually appealing ways to entice fans to buy
Partner with the Retail Visual Merchandising Manager to plan focused merchandising moves in advance
Partner with the Retail Buyer to make recommendations for additional or excess SKUs
Confirm accuracy and efficiency of the store’s on-hand inventory
Lead monthly cycle counts to ensure all inventory is up to date