Retail Store Manager (Brooklyn, NY)

THE ROLE 

Avocado is currently looking for a Retail Brand Experience Store Manager  to be part of our team in Brooklyn, NY! 

• Note on Location: You will be working on-site at our location in  Brooklyn, NY. This is not a remote position.
• Note on Pay Transparency: The pay range for this role is $60.000 - $75.000 Yearly, plus potential monthly bonus.

WHAT YOU’LL BE WORKING ON:

OVERALL:

• Create, report, drive and track KPIs / OKRs around sales goals.

• Work alongside the team while providing in-the-moment coaching and feedback on a regular basis.

• Provide feedback and suggestions to management on how to better improve the retail experience.

• Engage with customers and employees as a visible spokesperson and advocate for our brand.

• Manage and coordinate Avocado events within the location, including but not limited to virtual experiences.

• Participate in company initiatives and concept projects.

• Respond to customers who have questions or need assistance in a variety of areas — product information, order updates, issue resolution, etc.

• Provide guidance in determining outcomes for issue resolutions; handle and resolve escalated customer issues and situations as needed.

• Ensure the whole team is well-versed in all products and processes.

• Train the team on all new products released.

• Assist team with managing daily workload of responding to customer emails, chats, and customers in the showroom.

• Provide continual evaluation and feedback of processes and procedures by preparing and administering monthly performance reviews for employee improvement.

• Suggest methods to improve operations, efficiency, and service.

• Ensure calls and overall workload are handled efficiently and effectively.

• Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!

• Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate

• Provide the best customer service in the world!

RETAIL

• Manage the overall condition of our showroom.

• Attend community events and meetings when necessary to represent the store and the Avocado brand.

• Champion our brand's values and be willing to promote the retail experience in your community.

• Manage inventory of sellable products across all channels.

• Ensure the operations of the store are in working order and follow up with correct services for repairs or maintenance, including Wellness Cafe area

• Limit shrink (negative cost) of products and peripherals.

• Ability to lift 200 lbs. and be on your feet all day.

DIGITAL:

• Engage in digital sales activities, including conducting sales through chats, phones, and virtual appointments.
• Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.
• Assist team with managing the daily workload of responding to customer emails.

WHAT YOU BRING

• Minimum of 3 years of retail experience, including retail / store management experience (e.g. at least keyholder) and experience managing store employees.

• Passionate about our brand’s values of healthy living, environmental awareness, and social responsibility; previous experience working for a brand with similar values is a plus!

• Experience in creating, reporting, and tracking KPIs / OKRs around sales goals.

• Previous experience running branded events is a plus.

• Invested in creating a balanced and healthy environment for staff and guests.

• A team player who actively contributes to the team in order to complete tasks, meet goals or manage projects.

• An entrepreneurial spirit to elevate your specific location.

• Regular and predictable attendance.

PHYSICAL REQUIREMENTS

• Mobility: The ability to remain in a stationary position, often standing or