Retail Repair & Maintenance Coordinator
Marc JacobsAbout the role
OVERVIEW:
Marc Jacobs International, driven by the visionary leadership of Marc Jacobs, is seeking a proactive and detail-oriented Retail Repair & Maintenance Coordinator based in our New York City (SoHo) headquarters. This role is responsible for ensuring all locations remain fully functional, safe, and customer-ready, with a strong focus on coordinating repairs and maintenance. The position also supports new store openings, store closures, alarm systems, and business licensing compliance.
RESPONSIBILITIES:
Retail Repair & Maintenance Focus
- Serve as the primary contact for all store repair and maintenance requests
- Prioritize urgent issues that impact store operations, safety, or customer experience
- Dispatch vendors and ensure timely, high-quality completion of work
- Track and follow up on all work orders to minimize downtime
- Conduct routine store inspections and proactively identify maintenance needs
- Implement and manage preventive maintenance programs
- Ensure all stores meet brand standards and operational readiness
- Coordinate and manage repairs for:
• Plumbing and restrooms
• HVAC systems
• Store fixtures, shelving, and displays
• Doors, locks, and flooring
• POS and back-office equipment
New Store Openings & Closures
• Coordinate maintenance and facility readiness for new store openings
• Work with construction, operations, and vendors to ensure all systems (lighting, HVAC, fixtures, alarms)
• Schedule and oversee final repairs, punch-list completion, and store setup support
• Support store closures, including:
• Coordinating fixture removal and repairs
• Ensuring utilities are properly shut down
• Managing vendor access and timelines
• Preparing locations for handover or lease requirements
Vendor & Cost Management
• Source and manage third-party contractors and service providers
• Review estimates, negotiate pricing, and control maintenance costs
• Build relationships with vendors to ensure fast and reliable service
• �� Track expenses and support maintenance budgeting
Alarm & Security Systems
• Coordinate installation, maintenance, and repair of store alarm systems
• Partner with alarm vendors to troubleshoot issues and ensure system functionality
• Respond to alarm-related incidents to maintain store security
• Maintain alarm permits and documentation
Business Licensing & Compliance
• Track, renew, and maintain all required business licenses and permits
• Ensure compliance with local, state, and regulatory requirements
• Coordinate inspections and maintain accurate licensing records
Admin
- Manage access to systems and tools for retail employees as part of onboarding / offboarding process
- Approve retail supply orders and budgets (including office supplies, branded packaging, etc.)
- Maintain retail DTC calendar, store contact information, and distros
- Assist with compiling, validating, and analyzing data collection results
- Review, code, and approve invoices in accounting payment platform
QUALIFICATIONS:
• Strong understanding of retail store systems and maintenance needs
• 2+ years of experience in retail maintenance, facilities coordination, or multi-site operations
• Strong problem-solving abilities in a fast-paced environment
• Experience with ma
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