Retail Performance Manager (Freelance)

DATES

Start: 9/21/2026

End: 1/9/2027

Approximately six days per week and hours are typically 14:00 – 23:30 plus meetings and reporting work.

Working from home for the prep period before install.

Working onsite for the load in, event run, and strike.

 

PAY RATE 

$350/day

 

ABOUT THE ROLE

The Retail Performance Manager reports directly to the Event Manager and Global Retail Lead and is responsible for the day-to-day running of all HPFFE retail stores.

This role combines retail leadership, commercial performance, and operational execution. The Retail Performance Manager has full ownership of store performance, team management, stock control, Square POS accuracy, add-on fulfillment operations, and the timely load-in and load-out of all retail operations.

The Retail Performance Manager will ensure a seamless, high-quality guest experience while maximizing revenue, maintaining strong operational standards, and following processes established by the Global Team.

 

DUTIES AND RESPONSIBILITIES

Store Operations

• Oversee the daily running of all onsite retail stores.
• Ensure a smooth, efficient, and commercially optimized guest retail journey.
• Maintain high operational, presentation, cleanliness, and guest-service standards at all times.
• Act as the primary onsite point of contact for retail operations.
• Ensure effective day-to-day use of Square POS devices across all retail locations.
• Resolve guest concerns, complaints, and retail-related needs professionally and promptly.

Load-In and Pre-Opening Readiness

• Lead the retail load-in and ensure all retail areas are fully set up, operationally sound, and ready for opening.
• Receive retail stores and infrastructure from the Production team and prepare all areas for operation.
• Verify that fixtures, shelving, storage, lighting, and other infrastructure are correctly installed, functional, and fit for purpose.
• Identify and promptly report electrical, functionality, safety, or installation issues to the appropriate onsite team.
• Liaise with the Props team to coordinate prop installation once retail areas are fully set up and ready for access.
• Set up and stock all retail areas, including pre-trail and main store locations, in preparation for trading.
• Work with a Fever Ops team member to ensure all systems and processes are correctly set up in line with Global Team requirements.
• Oversee Back-of-House setup to ensure stock is stored safely, logically, and accessibly, with shelving correctly installed and used.
• Oversee storage-container setup, ensuring shelving is correctly installed, containers are clearly labeled, and stock is loaded and stored safely in line with agreed guidelines.
• Implement a clear stock-control tracking process for each storage container.
• Ensure all products are correctly merchandised, clearly labeled, and priced in accordance with agreed guidelines.
• Set up and test add-on fulfillment processes before opening.
• Ensure deluxe bundles are assembled, stored, tracked, and tested before opening.
• Complete all required Square POS training and ensure retail staff are trained and ready for opening.
• Conduct a final readiness check before soft launch, with sign-off from the Global Team.
• Provide a final opening stock count, separated by supplier and identifying both leftover stock from previous shows and new stock received.

Team Management

• Manage, lead, train, and support the retail team.
• Create staff ro