Retail Operations Supervisor

SUMMARY:  The Retail Operations Supervisor is responsible for several areas of the overall Retail operation including, but not limited to: sourcing and fulfilling products requested by internal and external partners (including promo/premium products), performing data analysis and data entry, providing customer service through digital channels, assisting with comp merchandise fulfillment and managing special projects. 

DUTIES AND RESPONSIBILITIES

1. Source merchandise and premium products for both internal and other partner-based needs.
2. Develop and maintain relationships with merchandise and premium product vendors.
3. Ensure timely delivery of merchandise and compliance with order processing and deadlines.
4. Gain an understanding of what items each vendor offers and what their customization and fulfillment capabilities are, to improve ability to service internal and external partners.
5. Effectively forecast merchandise needs through data analysis and communicating with internal partners.
6. Assist with fulfilling comps, and sponsorship merchandise fulfillment.
7. Provide exceptional Customer Service through email, social, telephone, and in-person interactions as needed with the objective of meeting customer’s needs.
8. Oversee Game Worn/Team Issued Memorabilia business to include but not limited to inventory, sales records, and tracking.  Perform authentication and certificate of authenticity as required.  
9. Oversee the Staff Jacket and other employee programs involving merchandise distribution and assist with operational efforts needed to improve the business.
10. Perform administrative tasks such as maintaining sales reporting documents, performing data analysis and data entry, and assisting with the creation and maintenance of training documentation.
11. Special assignments and projects as business dictates

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibility

SKILLS AND QUALIFICATIONS

• Bachelor's degree preferred
• 2 to 3 years of prior experience with inventory and product sourcing.
• Ability to analyze data and identify actionable deliverables.
• Must be proficient in Microsoft Office
• Customer Service experience – both in person and online.
• Operations experience preferred, ideally in a warehouse and/or fulfillment environment.
• Experience with PhotoShop a plus.
• Strong organizational skills and attention to detail.
• Must be a self-motivated, creative thinker that is results driven.
• Traditional retail experience a plus.
• Ability to multi-task in a fast-paced environment.
• Ability to work weekend days and event days as needed.

PHYSICAL DEMANDS 

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Normal office environment.

CERTIFICATES, LICENSES, REGISTRATIONS

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