Retail Operations & Customer Experience Associate (Part Time)

<div class="content-intro"><p>Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.</p></div><p>Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.</p> <p>Based in New York City, the <strong>Part-Time Retail Operations and Customer Experience Associate </strong>will report to the Associate Manager of Customer Experience and will oversee customer and field team communication and escalations. You will be responsible for delivering an exceptional customer support experience to our customers, execution of real-time retail field team assistance, acting as a point of contact for all in the moment escalations. This role will collaborate closely with the retail field teams and our corporate team.</p> <p><strong>Salary Range: </strong><span style="font-weight: 400;">$24 per Hour</span></p> <p><strong>Location:</strong> Initial 2-week training will take place in our NYC HQ office, then Remote</p> <p><strong>Key Responsibilities:</strong></p> <p><em>Retail Field Support</em></p> <ul> <li>Supports Studs Studios by communicating directly with Retail teams to resolve issues that arise in Studios, both in the moment and retroactively via email.</li> <li>Acts as a liaison between the Retail field team and customers on day-to-day operations, including but not limited to appointment scheduling, appointment modifications, point-of-sale assistance, and customer follow-up.</li> <li>Supports Studio teams by resolving frequently asked questions and operational challenges in partnership with field managers and cross-functional teams.</li> <li>Partners directly with Studio teams and customers to execute service recovery when necessary, ensuring a consistent and high-quality customer experience.</li> <li>Supports new Studio openings by coordinating customer experience readiness, including maintaining accurate store information across customer-facing platforms and preparing customer communications</li> </ul> <p><em>Cu