Retail Manager

Help Deliver the Kalahari Experience  

 

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.  

 

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.  

 

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.  

 

Retail Manager  

Kalahari Resorts & Conventions is seeking a Retail Manager. In this role, you will help the Director manage all aspects of the retail departments within the resort and assist any department that has a need for retail items. You’ll be fluid with all store layouts and merchandise but will be the point of contact for Marrakesh Retail.

 

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll create an exceptional associate experience by developing, coaching, and empowering high-performing retail teams while cultivating a positive and engaging workplace culture. By ensuring outstanding service, well-merchandised retail spaces, and seamless daily operations, you’ll help deliver memorable experiences for every guest who visits our resort.

 

Salary Range - $70k - $80k

 

Key Responsibilities  

 

• You will be the primary point of contact for the retail team when the Director is off property, which also includes all meetings, stand-ups and necessary communications.
• Recruit, interview, and train all new associates for the retail department.
• Challenge associates to be friendly and to provide suggestions to guests and associates shopping as well as up-sell items when appropriate.
• Track sales on special promotions to show effectiveness and/or for future forecasting.

 

What We’re Looking For  

 

• 5+ years of retail management experience.
• Previous supervisory experience in a fast-paced, high-volume environment.
• Strong computer skills, including proficiency in Microsoft Office and Property/Lodging Management Systems.
• Experience with POS, Inventory, Cost of Sale, and Profit and Loss Statements.
• Fluent in English; Spanish proficiency is a plus.

 

Physical Requirements

 

• Ability to lift, push, and carry up to 50 lbs.
• Must be able to stand and walk for extended periods.
• Flexibility to work weekends and holidays as needed.

 

A Sampling of Our Benefits  

 

Our team enjoys a comprehensive benefits package, including:  

• Career growth opportunities with promotion from within  

• 401(k) matching, paid time off, and holiday compensation  

• Health, dental, and vision coverage for full-time associates  

• Employee appreciation events, discounts, and perks at all resorts  

• Education assistance programs to help advance your career  

 

Be Part of Something Extraordinary  

 

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.