Retail Hourly Supervisor

Position Overview

Are you a retail pro with a keen eye for detail and a knack for storytelling through displays? At Duluth Trading Company, we don't just stock shelves—we build experiences. We are looking for a Retail Sales Manager who lives for that perfect floor-set and knows that a well-placed mannequin can be the start of a legendary customer story.

Why You’ll Love This Role: In this full-time supervisory position, you won’t just be managing a team; you’ll be the architect of our "Go for WOW!" atmosphere. You’ll merge high-level customer engagement with the art of visual presentation, ensuring our rugged, functional gear looks as good as it performs.

Position Details

Are you a retail pro with a keen eye for detail and a knack for storytelling through displays? At Duluth Trading Company, we don't just stock shelves—we build experiences. We are looking for a Retail Sales Manager who lives for that perfect floor-set and knows that a well-placed mannequin can be the start of a legendary customer story.

Why You’ll Love This Role: In this full-time supervisory position, you won’t just be managing a team; you’ll be the architect of our "Go for WOW!" atmosphere. You’ll merge high-level customer engagement with the art of visual presentation, ensuring our rugged, functional gear looks as good as it performs.

 

What You’ll Do:

• Develop an exceptional familiarity of the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Leads the store team to do the same.
• Personally demonstrate a high level of service and engagement and set expectations for the team.
• Manage floor coverage to engage the customer and drive the Duluth experience.
• Ensure that customer profile information is accurately recorded.
• Respond proactively, provide positive resolutions to customer concerns and be empowered to make decisions.
• Maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging. Ensure the sales floor is customer ready.
• Effectively set up sales and promotions with proper signing and communication.
• Execute and supervise the handling of merchandise receipts and transfers quickly and accurately, including checking in, hanging, steaming, and visual merchandising on the sales floor.
• Ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
• Provide clear and consistent feedback to employees on a regular basis.
• Adhere to all company guidelines, policies and programs and sets a positive example.
• Understand, execute and train all cash-handling and reporting functions.
• Process all register functions and ensure they are followed in the store.
• Ensure the store is secured and respond to any alarms as directed.
• Ensure the safety of employees and customers and communicate concerns to Store Manager or Assistant Store Manager.

What We’re Looking For:

• High school diploma or equivalent.
• Retail experience is preferred but not necessary.
• Customer Centric.
• Takes pride in a job well done and shows ownership in the store.
• Operates with integrity and trust.
• Excellent communicator and listener.
• Collaborates and functions as part of a team.
• Performs other duties as directed.
• Authorized to work in the United States withour sponsorship.

Environmental Factors:

• Must be able to stand or walk for up to eight hours a day.
• Frequent reaching and bending and twisting – below waist and above shoulders.
• Frequently required to use repetitive hand-to-finger motions and reach with hands and arms.
• Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs.
• Ability to climb ladders, reach and bend.
• Work in temperatures ranging from 50 - 85 degrees – especially in our stock room areas.
• Use of a computer up to 60 % of the time throughout the day.

 

Position Benefits and Perks:

Our pursuit of a better way isn't just about our products—it's about our people too.  That's why our Dam Good Crew enjoys a comprehensive benefits package, designed to support their well-being and success. 

• Multiple Medical plan options 

• Dental & Vision plans 

• Medical and Dependent Care Flexible Spending Accounts 

• Health Savings Account including company contributions  

• Company paid Life Insurance and AD&D

• Company paid Short-Term Disability

• Other vari