Retail Associate

SUMMARY 

At Magnolia, the Retail Associate is responsible for connecting with Take Away guests in genuine and authentic ways, sharing information about products, and providing guests with exceptional service. This position maintains food and product stock in Take Away and also fulfills to-go orders for guests. This position works from Magnolia Table in Waco, Texas. It reports to the Assistant Store Manager and has no supervisory responsibilities.   

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Perform cash wrap and POS duties in a timely and efficient manner  
• Take and successfully fulfill to-go orders* 
• Educate guests by presenting and explaining the menu, retail products and answering questions   
• Maintain stock: food in the cold case and products on the market floor  
• Prepare and sell food and drink products by following approved recipes, preparation, and cooking or baking techniques; ensuring that all equipment is properly utilized per recipe and safety guidelines* 
• Help to maintain organization and cleanliness* 
• Ensure the highest level of guest care, in line with Magnolia’s brand   
• Finish all product to specific visual requirements in accordance with Magnolia standards  
• Communicate with management regarding status of products, quality control issues, problems with equipment, or unusual conditions; adhering to established loss prevention and inventory control procedures* 
• Handle, prepare, and store food in ways that prevent foodborne illnesses and ensure compliance with all food safety standards* 
• Maintain a clean and safe working and shopping environment 
• Perform other duties as assigned 

*Metrics evaluated on Performance Review 

COMPETENCIES 

• Teamwork: Contribute to a team environment supporting diversity, equity, inclusion, and belonging. Work effectively with others, be a team player and contribute toward team goals. 
• Critical Thinking: Identify and communicate challenges in day-to-day activities. 
• Expertise: Eye for detail, accuracy, and complete all tasks in a timely manner. Willingness to learn and adapt to new processes and technologies. 
• Communication: Actively engage in listening to teammates and guests and be open to feedback from guests, peers, and management. 
• Guest Focus: Ability to proactively understand and meet guest needs, ensuring a personalized and guest-centric experience. 
• Strategy and Goal Setting: Approach change with positivity and curiosity. Know your role in achieving team goals. 
• Hard skills: Competent with register systems/POS, basic math skills. Strong customer service skills and ability to manage multiple tasks in a fast-paced environment required. Ability to maintain a pleasant and professional demeanor while working with a sense of urgency required. Proficiency in operating coffee machines and other equipment preferred. 

ELIGIBILITY QUALIFICATIONS 

• High school diploma or GED equivalent prefe