Retail Associate (271)

Essential Duties and Responsibilities:

• Receiving:

  • Greet donors, accept and unload donated items, and record customer information using a smart device (phone or tablet).

  • Express appreciation to donors for their contributions.

• Processing:

  • Sort, separate, and inspect clothing and household items.

  • Clean, size, and tag clothing, small appliances, housewares, shoes, seasonal items, and other assorted merchandise for sale.

• Sales/Cashiering:

  • Process sales transactions, ensuring proper control of cash and credit card payments.

  • Follow correct procedures for handling voids, discounts, refunds, checks, and other forms of payment.

• Cleaning:

  • Maintain cleanliness throughout the store, including bathrooms, floors, shelves, windows, the break room, store fixtures, fitting rooms, dock area, store exterior, and merchandise counters.

  • Report maintenance issues and coordinate necessary repairs.

• Customer Service:

  • Assist customers with inquiries, merchandise pricing, and fitting room support.

  • Offer recycling bags, explain store operations, and implement effective sales techniques to enhance the store’s performance and community image.

• Schedule:

  • Flexibility to work scheduled shifts, including nights and weekends.

  • Exhibit excellent attendance and punctuality.

• Additional Duties:

  • Perform other duties as assigned to support store operations and customer service objectives.

Education and/or Experience:

• High school diploma or equivalent, or a combination of education and experience.

• 6 months of related experience or training is highly desirable.

• Excellent customer service skills.

• Prior cashiering experience is a plus.

• Knowledge of electronic devices.

Language Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos.

• Ability to write simple correspondence.

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.

• Bilingual (English/Spanish) is a plus but not required.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.

Reasoning Ability:

• Applies common sense to follow detailed written or oral instructions.

• Ability to solve problems involving a few concrete variables in standardized situations.

Equipment, Machines, and Tools Used:

• Cash register, pricing and tagging materials, box cutters, merchandise movement, and storage containers.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Interpersonal Skills:

  • Focuses on conflict resolution rather than blame.

  • Listens attentively, maintains emotional control, and remains open to others’ ideas and suggestions.

• Oral Communication:

  • Speaks clearly and persuasively in both positive and negative situations.

  • Listens carefully, seeks clarification when needed, and responds effectively to questions.

• Written Communication:

  • Able to read and interpret written information accurately.

• Safety and Security:

  • Observes and follows safety procedures and reports potentially unsafe conditions.

• Attendance/Punctuality:

  • Maintains consistent attendance and punctuality.

• Ethics:

  • Treats others with respect, keeps commitments, works with integrity, and upholds organizational values.

• Organizational Support:

  • Follows polic