Restaurant Shift Manager - Full Time (Horseshoe Baltimore)

JOB SUMMARY:

The Restaurant Shift Manager assists the Restaurant General Manager with the overall activities of the restaurant operation, including prep and service.

ESSENTIAL JOB FUNCTIONS:  

• Manages the day-to-day operation of the Lounge in accordance with established policies and procedures.
• Establishes and administers training programs within the Lounge, including new employee orientation.
• Directs the development and administration of controls for all phases of the Lounge in an economical and profitable manner while maintaining established standards.
• Maintains an efficient program of scheduling to ensure a high standard of food preparation and service with the use of minimum man-hours.
• Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated.
• Monitors appearance of all foods & Cocktails and communicates deviations from standard to Chef on Duty or addresses issues.
• Acts immediately on all customer complaints to ensure that corrections are made when possible.
• Compiles annual budget, variance reports, weekly management reports, comp reports, linen/glass/silver/menu inventory and any other reports deemed necessary by the Restaurant Manager or Director of Food & Beverage.
• Monitors work of Cashiers to ensure that established policies and procedures are being followed.
• Oversees all follow-up work to ensure non-recurrence of cashier errors; works closely with Business Office and Internal Audit to ensure compliance with established procedures.
• Counsels, guides, and instructs assigned personnel in the proper performance of their duties.  
• Prepares and coordinates the periodical performance reviews of assigned personnel.
• Recommends changes including hiring, promotion, demotion and release of personnel; recommends wage and salary adjustments for personnel within established guidelines.
• Interview potential employees who have been recommended by Personnel.
• Be able to read and speak to monthly, quarterly and yearly P&L statements.
• Ability to meet with vendors and be a liaison with our partners.

QUALIFICATIONS:  

• Work requires effective communication in English, both verbal and written form in a professional manner.
• Previous work in a high caliber Lounge.
• Work in a high-volume establishment with the highest of standards and food and beverage knowledge.
• Work requires ability to compile, compute, and analyze pertinent data needed for reports.
• Work requires flexibility to work various shifts.
• Work requires knowledge of computer programs including Word, Excel, Windows, LMS.

COMPENSATION & BENEFITS:

• $60,000 - $65,000
• Bi-Weekly Pay Dates
• FTO, 401(k), Medical, Dental, Vision, Life & Disability Insurance