Restaurant, Bars & Events Manager

Overview

Live the Island Life as a Restaurant, Bars & Events Manager

Tommy Bahama is a lifestyle brand that invites our guests to relax, recharge, and experience a slice of paradise. At our resort, we deliver this through exceptional dining, elevated cocktails, and unforgettable event experiences. As the Restaurant, Bars & Events Manager, you will lead our food & beverage outlets and event operations with a focus on service excellence, team development, and seamless execution—ensuring every guest enjoys a relaxed yet refined experience that embodies the spirit of the islands.

Responsibilities

Key Responsibilities:

Leadership & Operations:

• Oversee daily operations across the restaurant, bars, and resort event spaces
• Drive guest satisfaction through proactive service management, staff engagement, and hands-on floor presence
• Develop and implement service standards that reflect Tommy Bahama’s premium hospitality experience
• Collaborate with the culinary team to align food and beverage offerings with seasonal menus and resort concepts
• Ensure consistent and effective communication across front-of-house and back-of-house teams

Team Management & Training: Finish

• Recruit, train, and mentor staff to deliver attentive, polished, and friendly service
• Create staffing plans and manage schedules to meet fluctuating business needs
• Lead pre-shift meetings, conduct performance evaluations, and provide coaching for team development
• Foster a positive and inclusive team culture aligned with Tommy Bahama’s brand values

Events & Private Functions:

• Manage and coordinate all aspects of on-property events—from intimate dinners to resort-wide functions
• Work with sales, catering, and marketing teams to plan and execute memorable guest events
• Oversee setup, breakdown, and event execution while maintaining brand standards and guest satisfaction
• Manage event budgets, contracts, and timelines to ensure operational efficiency

Financial & Administrative:

• Monitor food & beverage budgets, labor costs, and inventory controls to ensure profitability
• Analyze sales and guest feedback to identify opportunities for improvement
• Ensure compliance with health, safety, and licensing regulations
• Manage vendor relationships and coordinate ordering of bar and service supplie

Additional Duties:

• Maintains a commitment to customer service and guest satisfaction
• Leads and supervises the outlets team
• Ensures the physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations
• Take the initiative to develop and execute new promotions, events, etc.
• Responsible for daily report input and logbook entries
• Works with culinary to develop new food menus responsive of the local market
• Enforces high standards of hygiene and sanitation within the outlets
• Tracks payroll and revenue daily
• Ensure the security of monies, credit and financial transactions
• Establishes par levels for supplies and equipment
• Supervises the performance, attendance, attitudes, appearance and conduct of team
• Manages timely completion of performance appraisals
• Monitors time punches in Timesaver, ensuring accurate payroll for all staff
• Monitors and maintains the outlets’ systems and equipment to ensure their optimum performance
• Develop and implement controls for expense management
• Implement strategies to continually improve revenues
• Provides prompt follow-up to all guest concerns
• Assists the Director of Food & Beverage with the design and implementation of training programs
• Empowers team to exceed service standards
• Instills a calm, organized approach in all stressful situations
• Works with PS to recruit and hire staff
• Completes all proper new hire and termination paperwork
• Orders all necessary office supplies and ensures proper stocking levels
• Maintains a safe and pleasant work environment
• Ensures cleanliness of outlets’ storage rooms
• Promotes high team morale
• Recommend discipline and/or termination when appropriate of team members
• Takes a proactive approach to coaching and counseling
• Attends appropriate resort, division and department meetings
• Resolves guest issues promptly and with great care and effectiveness
• Maintains a strong knowledge of hospitality trends, especially food & beverage
• Provides general resort information for guests