Restaurant & Bar Manager - Full Time

Company Description

About us

The Coventry Building Society Arena has solidified its status as a UK venue, drawing over 1.3 million visitors annually with its diverse array of events. More than just a stadium, the Arena offers cutting-edge facilities, including a state-of-the-art conference centre, exhibition spaces, and onsite hotel accommodations. Whether hosting a corporate event, a major exhibition, a star-studded concert or a major sporting event, the Arena is equipped to deliver every experience with unrivalled style and precision.

As the proud home of Coventry City Football Club, the Arena is deeply woven into the fabric of Coventry’s football culture. With a rich and storied history, within English football, it’s here that unforgettable goals are scored, and legendary matches unfold. The Arena stands as the heart and soul of Coventry City, where fans gather to create memories that will last a lifetime.

• Our vision is to be the UK leading multipurpose venue which offers endless possibilities.
• Our purpose is to deliver the best times for our Business, Entertainment, Sports and People

At Coventry Arena Retal Ltd out mindset is to obsess over the customer, operate with excellence and be the best team. To achieve this, we live by our values:

Own it                                    Be relevant                        Think without limits 

Job Description

Overview

The Anecdote Restaurant & Bar offers a lively atmosphere and friendly service, making it a great spot for pre-match drinks. The Restaurant works is part of the Double Tree by Hilton Hotel at CBS Arena, offering 4 start dinner experience to the hotel resident guest along with the arena visitors.

JOB OVERVIEW

The Restaurant General Manager is responsible for the commercial performance, management and reputation of the Restaurant.

• Are you passionate about running market-leading restaurants?
• Do you know what it takes to inspire your team to deliver exceptional guest experiences every time?
• As a leader, are you supportive and inclusive?
• Do you thrive in a fast-paced environment?

If so, this Restaurant General Manager role is made for you!

KEY RESPONSIBILITIES

As Restaurant General Manager, you will:

1. Commercial Performance

• Reporting in to the Hotel General Manager, working alongside achieve the restaurant’s business plan , considering financials, market strategy, team member and guest experience.
• Collaborate with the Commercial and Marketing team on marketing and social media plans for the restaurant to drive visibility and reputation.
• Manage the restaurant budget and forecast effectively.  Review business results - including sales, costs, profitability, covers, guest satisfaction - and take action to improve performance.
• Optimise covers using good revenue and diary management processes.

2. Excellent Food & Beverage

• Partner with the Restaurant Head Chef to create attractive concepts, menus, products and promotions that drive revenue and profitability.
• Deliver high-quality food and drink to satisfy guest’ needs - and social media feeds!
• Champion Hilton’s sustainability goals through local sourcing, use of seasonal produce and minimizing food waste.

3. Exceptional Guest Experiences

• Lead your team to deliver exceptional guest experiences, making sure they provide authentic personalised service and in-depth product knowledge. 
• Develop great customer relationships, recognizing repeat guests, preferences and celebrations to improve loyalty.
• Review and act on customer feedback, taking quick action to improve service and resolve complaints.
• Enhance the restaurant’s image through online reputation management, driving positive reviews on key platforms (e.g. TripAdvisor , Google Reviews).
• Make sure that food allergies and dietary requirements are treated with absolute seriousness at all times.

4. Great Working Environment

• Manage, develop and inspire the restaurant team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals.
• Practice great people management, from recruitment to training to succession planning and recognition.
• Schedule Team Members’ working time efficiently based on forecasted business volumes, offering flexibility where possible and minimizing overtime costs.
• Communicate well and often, building good relationships with your team and key stakeholders.

5. Day-To-Day Essentials

• Make sure restaurant operations strictly comply with all regulations (including health, safety