Restaurant Assistant Manager (PYT Only)

Job Description

 

Position:            Restaurant Assistant Manager
Department:      Food and Beverage 

Job Summary:

Ensures high quality food and guest service excellence in a dynamic work environment.  Assists the Restaurant Manager in managing the activities and functions of assigned food outlet(s), including monitoring of the budget, staffing, and operations.

 

Duties and Responsibilities (specific areas of responsibility include but are not limited to):

1. Monitors the daily operations of assigned restaurant(s), including the budget and staffing, to ensure compliance with departmental and the Casino Del Sol (CDS) standards and procedures as well as applicable laws and regulations. 
2. Implements and insures prompt and courteous service to guests.
3. Greets and communicates with guests in a friendly and courteous manner.
4. Circulates through restaurant and coordinates activities of service personnel to provide efficient and courteous service to guests.
5. Resolves guest and team member complaints in a diplomatic and level headed manner quickly, professionally, and effectively.
6. Monitors the restaurant team members to assure they provide service in accordance with established standards and takes action to correct deficiencies.
7. Maintains constant awareness of services, promotions, and events offered by CDS to inform guests.
8. Manages inventory and ordering to ensure that supplies and products are neither over nor under ordered; ensures inventory is managed and controlled.
9. Maintains product and service quality standards by conducting ongoing evaluations.
10. Produces weekly reports that compare activity with the previous year in areas such as sales, average spent per head, and food purchases as a percentage of sales and labor; forecasts sales and labor per day for the next week.
11. Maximizes cost effectiveness within the venue by ensuring compliance with established budget, labor, and revenue benchmarks.
12. Recommends and implements techniques to improve productivity, reduce costs, and improve guest service.
13. Assists with the development of long-term strategic planning regarding food services; ensures delivery is consistent with the CDSs mission and business strategy. 
14. Maintains a safe, clean, and comfortable environment at all times.
15. Enforces health and safety standards rigorously; ensures work related injuries or incidents are reported to Security but also maintains own accurate and timely records for purposes of assessing training needs and taking corrective action.
16. Complies with and enforces all local alcoholic beverage laws.
17. Ensures implementation, enforcement, and adherence to all policies and procedures.
18. Maintains appropriate staffing levels; prepares work schedules as well as delegates work and makes station assignments.
19. Operates InforGenesis Point-of-Sale system, Stratton Warren system, and back office computer systems proficiently to support operations.
20. Supervises and develops direct reports by mentoring, coaching, and providing performance feedback; works collaboratively with them to design professional development plans that support their continuous learning.
21. Assigns decision making and work functions in an appropriate manner to maximize effectiveness; communicates clearly the parameters of the delegated responsibility and required actions, constraints or deadlines.
22. Interviews, recommends hires, writes and issues performance appraisals, resolves problems, provides open communication, and recommends corrective action and/or termination, when appropriate.
23. Develops and conducts staff training programs; ensures all team members receive on-going training.
24. Develops the talents and skills of team members as measured by guest satisfaction, team member satisfaction, and successful team member advancement.
25. Assist the Restaurant Manager with Developing a ‘team” atmosphere with team members and a pro-active leadership role in both front and back of the house.
26. Exhibits superb team leadership/development and partnering ability while working with department team members and other department staff.
27. Presents a neat, clean, well-groomed appearance at all times.
28. Performs other job-related duties as assigned.