Restaurant and Bars General Manager

About Us

HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Restaurants and Bars General Manager helps position food and beverage experiences as a brand differentiator and develops key competitive advantages to drive top line revenues while working closely with each hotel. Leads teams through resolutions; will participate in the development and execution of relevant strategies and tactics which result in creative revenue generation and improvement, lowered costs, increased efficiency and improved operating margins. The position will support a superior guest service delivery experience.

Responsibilities

• Directs the efforts of identifying revenue and expense opportunities in restaurant and bar operations at Hotel Contessa.
• Identifies root causes for hotel food and beverage specific areas of revenue cost deficiencies that are not in line with corporate programs.
• Implements plans and actions to correct these deficiencies and subsequent follow up; this includes taking an active role in the hotel’s restaurant and bar operations so that there are immediate operational improvements. Develops restaurant and bar operational checklists to ensure consistency and thoroughness of this process.
• Provides operational support to General Managers and other key property leadership in food and beverage. This support allows for consistency in HEI operating philosophies in conjunction with specific property brand standards.
• Assists with the Corporate beverage program utilizing market support from the beverage partners to develop revenue generating quarterly promotions, core beverage menus, and training programs for all food and beverage associates.
• Continually evaluates and develops standard operating procedures relative to food and beverage operational excellence.
• Champions efforts to improve guest satisfaction and profitability performance by continuously raising operational effectiveness, standards, and staff performance.
• Identifies service improvements, anticipates challenges, and creates competitive breakthrough strategies.
• Performs other related duties as assigned.

Qualifications

• Bachelors of Science or related degree preferably from a Hotel or Business School.
• 10+ years’ experience in overall Food & Beverage operations.
• Requires advanced knowledge of Food and Beverage principles and practices.
• Complete knowledge of Micros and Micros Symphony systems.
• Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management.
• Requires advanced knowledge of marketing strategy and implementation, including social media and public relations.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and PowerPoint.

• Travel is required at least 75% of the time.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs th