Overview
The Team leader functions as the clinical leader with responsibility for staff supervision, timeliness of procedures,
patient safety, efficient resource utilization, mentoring of unit staff, especially recent hires, shift assignments and
overall quality of care delivered. The Team Leader plans, coordinates, and directs quality, compassionate care by
maintaining standards of professional practice and creating positive therapeutic relationships with patients/families.
The Team Leader, under the supervision of the Director, provides and coordinates in-services and continuing
education programs for the clinical staff when indicated. Participates in PI activities, collects data to assess employee performance and participates in staff evaluation process. The Team Leader must be available to work weekends and holidays as per unit needs. Shifts may include 12 hour and/or 8-hour shift patterns with the goal of
providing ongoing Team Leader support each day of the week.
Responsibilities
The Team Leader is responsible for the following leadership and management duties:
Assists with interviews, selection, and employee retention
Ensures orientation and training for employees
Manages performance
Assists with progressive discipline up to termination
Manages front line operations of area of accountability related to meeting/exceedingdepartment goals, DCH Values, DCH Mission and Vision.
Coordinates unit activities and provides leadership for unit staffing and patient assignments
Serves as a clinical resource for staff especially for new employees and during complex patient care situations.
Promotes efficient patient care including timely completion of procedures
Encourages a safe environment by promoting adherence to established protocols, policies and procedures
Effectively implements current techniques and /or programs to improve patient care processes
Responds and provides direction during crisis and emergency situations
Ensures care is delivered appropriately by: orientating staff in accordance with standards of practice, review of clinical record for appropriate documentation, and review of documentation of appropriate orders during use of department protocols. Leads staff huddles to communicate important, “just in time” information to all staff on duty.
Regularly rounds on patients, physicians, and employees with focus on clinical safety, quality compliance, patient experience, satisfaction, physician and employee satisfaction and staff performance
Rounds with physicians
Provides direct patient care when needed
Maintains records related to orientation in-service and unit competency assessments
Adheres to productivity, revenue, and expense goals
Assures compliance with policies and procedures
Displays sound judgment and critical thinking skills in areas of decision making and problem solving
Assesses, plans, implements, and evaluates programs for in-service and orientation
Participates in PI programs
Responsible for assessing and meeting own professional education needs
Maintains effective interdepartmental relationships by working with other leaders and departments to define and work toward common goals
Assures compliance with various quality standards and regulatory agency requirements (The Joint Commission, CMS, AARC Clinical Practice Guidelines, PI Process, Value-Based Purchasing, Structural Indicators, and etc.)
Directs activities toward support of DCH Mission and achievement of department and unit goals and objectives
Maintains exemplary attendance and availability to department need and rotates management duty including guidance call
Communicates information verbally and in writing to appropriate persons
Regularly prepares and presents staffing and outcome metrics with action plans
Consistently demonstrates the ability to utilize clinical data from Order Management and Clinical Review
Demonstrates knowledge of documentation and down time procedures
Observes and practices DCH policy concerning patient confidentiality including on-line information and the Medical Record on file
Performs initial and annual competency per job class
Maintains performance, patient and employee satisfaction and financial standards as outlines in the performance evaluation
Must coordinate uses of EHR and apply use of software programs by DCH system
Participates in on call rotation
Demonstrate leadership skills
Requires decision making that will affect others
Responsible to achieve outcomes
Must be able to communicate clearly and accurately
Ability to delegate to team members and students
Must b