Resource Database Analyst

Company Description

WithinReach builds pathways to make it easier for Washington families to navigate complex health and social service systems and connect with the resources they need to be healthy and safe. We strive to create healthy, equitable, vibrant communities where all families have the opportunity to thrive. We believe that we can only do our jobs well by learning about the people we serve, and by seeking to reduce the barriers that create inequalities.

Job Description

The Resource Database Analyst curates and maintains the community resource database used by WithinReach staff, partner organizations, and families across Washington. This role is additionally responsible for data management tasks. 

The optimal candidate has a background in data management and lived experience accessing health and social service systems and/or professional experience in successfully building strong relationships with communities of diverse cultures and identities including, but not limited to; racial, economic, ethnic, language, gender, sexual orientation, and/or immigration status.  This role interfaces with technical and non-technical staff, vendors, and partners.

Don’t check off every box in the requirements listed below? Please apply anyway! Studies have shown that marginalized communities – such as women, LGBTQ+ and people of color – are less likely to apply to jobs unless they meet every single qualification. 

Responsibilities

• Maintain database of nonprofit, charitable and government service providers (50%)
  • Routinely review and update records for completeness and accuracy
  • Research new resources to add to database using phone, email, and internet research
  • Phone and email outreach to service providers
  • Create concise descriptions that accurately summarize agencies’ programs and services
  • Index services using a standardized taxonomy
• Perform routine data management tasks (25%)
  • Compile, merge, restructure, normalize, and sort data from diverse sources
  • Accurately format and review spreadsheets for import into database
  • Routinely review data exports to identify and delete duplicate data
  • Maintain style guide/data dictionary to ensure consistency
• Communicate and build effective relationships with internal staff and external partners (15%)
  • Support training and onboarding of resource database coordinators
  • Responds thoughtfully to internal and external requests for resource additions or updates
  • Identify quality improvement and training needs
  • Communicate effectively and translate technical information to non-technical staff
  • Collaborate with Senior Manager and Director of Data Systems and Evaluation to improve functionality of resource search tools.

Qualifications

• Demonstrable experience or interest in incorporating principles of IDEA (Inclusion, Diversity, Equity, and Access) and data equity into day to day work
• Strong understanding of Microsoft Excel or similar database software
• A basic understanding of relational databases
• An interest in information organized using taxonomies.
• Attention to detail and accuracy.
• Excellent customer service skills and written/oral communication
• Ability to handle multiple, concurrent projects and meet deadlines.
• Preferred: 1-2 years’ work experience in social or human services utilizing culturally competent approaches, with some knowledge of Washington state benefit programs such as WIC, Basic Food, Medicaid and support programs geared for families and children.

Additional Information

Salary & Benefits: ($62,000 -$65,000, Full-Time, 40 hours/week. Exempt. Excellent benefits include fully paid medical coverage, vision and dental for employees and generous coverage for spouses, partners and dependents. Paid time off, monthly internet stipend, flexible work arrangements, matching retirement contributions.

Proof of COVID-19 vaccination is required prior to employment. As a public health non-profit that receives funding from several state agencies, all employees are required to be fully vaccinated against COVID-19. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

Work Location: This position has a remote, office-based, or hybrid option. This position requires access to reliable internet connection and the ability to work effectively in a remote setting. Applicants must be residents of Washington State. Submissions from candidates living outside of Washington will NOT