Resort General Manager

Company Description

Discover an extraordinary oasis nestled amidst the breathtaking Sonoran Desert landscape at Westgate Painted Mountain Golf Resort. Situated alongside an immaculate 18-hole championship golf course, our resort invites you to bask in the warmth of the sun while marveling at the stunning vistas of Mesa, Arizona's third-largest city. As a valued member of the Westgate Painted Mountain team, you will play a pivotal role in crafting unforgettable guest experiences at our illustrious resort.

Job Description

The General Manager (GM) is responsible for the overall resort leadership and operations of the resort. Reporting to the Regional Director of Resort Operations, this role leads department heads, drives guest satisfaction, ensures financial goals are met, fosters Team Member engagement and upholds brand standards. .

As a General Manager you will:

• Oversee all resort operations to ensure success against defined performance metrics under the direction of the VP or Regional Director.
• Lead, mentor, and develop directors and department heads, ensuring alignment with company policies and procedures.
• Drive guest satisfaction by maintaining product and service quality across all departments.
• Collaborate with department leaders to create and manage annual budgets, capital plans, and financial forecasts; analyze variances and implement corrective action plans.
• Oversee operations of all resort venues, including Food & Beverage, Spa, Waterpark, Marketplace, and other ancillary businesses.
• Monitor key performance metrics such as guest satisfaction (Medallia, Kipsu), QA inspections, financial reports, compliance training, and team member engagement and turnover.
• Provide regular performance updates to the VP or Regional Director and implement improvement plans as needed.
• Support the development and execution of organizational goals, policies, and strategic initiatives.
• Review reports (e.g., HotSoS) to evaluate operational efficiency and ensure timely corrective actions.
• Maintain asset protection through effective preventive maintenance programs and collaboration with Risk Management, Safety, and Security teams.
• Ensure compliance with all federal, state, and local regulations, including OSHA, EEOC, Wage & Hour, and Health standards.
• Partner with Team Member Services to promote a compliant, positive, and engaging work environment.
• Effectively manage time, resources, and projects to achieve results.
• Promote and embody Westgate Resorts’ Mission, Vision, and Core Values.
• Perform other duties as assigned.

Qualifications

Experience

• 10+ years of progressive leadership experience in resort or hospitality operations, including oversight of multi-department functions.
• Extensive experience in hospitality systems such as property management, point-of-sale, service order tracking, guest communication, and labor management tools.
• Proven leadership in diverse operational environments such as full-service hotels, resorts, entertainment complexes, retail, dining, and theme park venues.
• Strong financial and business acumen, including hospitality accounting and budgeting expertise.
   

Education & Certifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field required.
• Additional certifications in hospitality operations or leadership development are a plus.
   

Skills/Knowledge

• Exceptional leadership, team-building, and interpersonal skills.
• Strong organizational abilities with attention to detail and a proactive problem-solving mindset.
• Ability to manage multiple priorities effectively in a fast-paced, guest-focused environment.
• Skilled in cross-functional collaboration with other departments and resort locations.
• Technologically proficient, with strong knowledge of Microsoft Office Suite (Excel, Word, Outlook) and hospitality-related software systems.
• Demonstrated ability to lead independently while promoting a positive, team-oriented culture.
• Must speak and write fluently in English. Spanish is a plus.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Progra