Residential Front Desk Associate

Description

Location: Hampton Plaza Apartments, Towson, MD
Reports To: Property Manager

About Us:

The Hampton Plaza Apartments is a premier 200-unit residential community located in the vibrant Towson area of Maryland, just adjacent to the Towson Mall and a variety of dining options. Our complex offers an ideal living space for residents who appreciate convenience and comfort. We’re seeking a highly motivated, customer-oriented individual to join our team as a Residential Front Desk Associate/Concierge.

We are seeking a professional and personable Residential Front Desk Associate/Concierge to join our team at a 200-unit apartment complex. The ideal candidate will have a passion for customer service and a strong ability to manage various tasks efficiently in a fast-paced environment. This role involves providing exceptional service to residents and visitors, managing deliveries and inquiries, and assisting with day-to-day operations of the complex. The property is conveniently located adjacent to Towson Mall, offering a range of dining and shopping options, with easy access to I-695.

Key Responsibilities:

• Visitor Management:
  • Greet and assist visitors, providing access to the building and ensuring security protocols are followed.
  • Verify visitor information and coordinate access to residents as needed.
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• Package Management:
  • Accept and securely store packages delivered for residents.
  • Notify residents of package arrivals and arrange for timely pick-up.
  • Maintain a package log and follow procedures for tracking deliveries.
• Phone and Inquiry Handling:
  • Answer incoming calls and forward inquiries to the appropriate department or staff member.
  • Handle phone calls in a professional and courteous manner, assisting with general information or resident needs when possible.
• Maintenance Requests:
  • Receive and log maintenance requests that are submitted in person or via phone, and ensure they are forwarded to the appropriate maintenance team members.
  • Follow up with residents to confirm issues are resolved and provide updates as necessary.
• Customer Service:
  • Provide excellent customer service to residents, ensuring that their needs are met promptly  and courteously.
  • Address resident concerns or issues with a professional, problem-solving approach.
• Administrative Support:
  • Assist with organizing and distributing community communications, including notices and  newsletters.
  • Maintain a clean and organized front desk area and ensure it is welcoming at all times.
• Community Relations:
  • Stay informed about local events, dining, and shopping options in the Towson area to assist residents with recommendations or information.
  • Build positive relationships with residents and be a welcoming presence in the building.
• Other Duties:
  • Assist with special events or community activities as needed.
  • Perform other administrative or operational tasks as assigned by the Property Manager.

Requirements

Qualifications:

• High school diploma or  equivalent required; associate's or bachelor’s degree preferred.
• 1-2 years of experience in customer service, hospitality, or front desk operations, preferably in a  residential setting.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Ability to work independently  and as part of a team.
• Knowledge of basic computer systems and office equipment.
• Professional appearance and demeanor.
• Previous experience with  property management software (such as Yardi or Entrata) is a plus but not  required.

Work Environment:
This position will be based at the front desk of a 200-unit apartment community, with responsibilities that require interaction with residents, visitors, and staff in a high-traffic, fast-paced environment.

Physical Requirements:

• Must be able to sit or stand  for long periods of time.
• Ability to lift packages up  to 25 lbs as needed.
• Must be able to perform  duties in a variety of weather conditions when assisting with outdoor tasks or emergencies.

Compensation & Benefits:

• Competitive hourly wage based  on experience.
• Health, dental, and vision insurance.
• Paid time off (PTO) and ho