Resident Experience & Operations Intern

Resident Experience & Operations Intern | Windsor Communities - Miami, FL

This is a 10-week, on-site summer internship. Ideal for students interested in sales, customer experience, and business operations in real estate/hospitality-style environments.

For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.

DESCRIPTION:

RESPONSIBILITES:

Resident Experience & Customer Service:

• Assist with welcoming residents and supporting move in and move out activities, including preparation of welcome materials and orientation support.
• Observe and support resident communication efforts, ensuring timely and professional responses under supervision.
• Participate in resident events and engagement initiatives to help foster a strong sense of community.
• Shadow the Resident Services team to learn how resident issues are documented, escalated, and resolved.

Operations & Administrative Support:

• Provide general administrative support to the on site Operations team, including organizing files, preparing reports, and updating trackers.
• Assist with package management processes and coordination with on site team members.
• Support compliance and documentation efforts related to community operations.
• Learn how daily operational checklists and workflows are used to support community standards.

Cross Functional Exposure & Learning:

• Gain exposure to collaboration between Operations, Sales, Maintenance, and Support Services teams.
• Attend team meetings, trainings, and shadowing opportunities to understand how different roles contribute to the resident lifecycle.
• Assist with special projects related to resident experience, operational efficiency, or process improvement.

Professional Development:

• Participate in structured learning experiences, including feedback check ins and a capstone or summary project at the end of the internship.
• Develop professional communication, time management, and customer service skills in a real-world setting.

• Must be currently enrolled in a four-year accredited college or university and graduating on or before May 2027.
• Pursuing a Bachelor’s degree in a related field, such as Operations Management, Business Administration, Real Estate, Hospitality, Finance, Economics, or a similar major.
• Strong interest in operations, customer experience, or property management.
• Excellent interpersonal and communication skills.
• Highly organized, detail oriented, and eager to learn.
• Ability to work collaboratively in a team based, on site environment.
• Proficiency in Microsoft Office (Excel, Word, Outlook) p