Resident Director

The Resident Director is responsible for leading the property renewal leasing program in accordance with policies and procedures outlined by PeakMade. This position will work very closely with Property Manager and Regional Manager to set renewal ratio goals and develop strategic plans for achieving budgeted occupancy. In addition, the Resident Director will be expected to provide outstanding customer service, develop and maintain resident retention programs as well as provide leadership and mentorship to the leasing staff. 

Who You Are:

• Proactive team member that can provide leadership and mentorship to the leasing staff
• Knowledgeable in Entrata property management software and experience in sales and/or management in multi-family housing, hospitality, or retail industries
• Self-starter who is highly organized and motivated

What You’ll Do:

• Maintain an excellent customer service relationship with residents, prospects and community visitors.
• Ensure property compliance with national branding, programs and marketing goals
• Assist in the recruiting and interviewing efforts of all personnel
• Build relationships with Universities and local organizations through presentations, events, etc.
• Assist Property Manager in implementing safe work practices among staff and ensure all safety programs are implemented and followed
• Work with the Property Manager to assist on-site staff in building relationships with external customers
• Adhere to established company standards for screening applicants and guarantors for residency
• Responsible for ensuring the team responds to internet leads, answers prospect calls and conducts successful property tours 
• Accurately prepare and have a thorough knowledge of all lease-related paperwork and processing
• Adhere to established company standards for screening applicants and guarantors for residency
• Assist current residents and guarantors with completion of online renewal paperwork
• Assist residents with the move-in, move-out transfer and lease take over process
• Prepare and ensure staffing schedules are consistent with community needs
• Lead the team in utilizing established marketing and resident retention strategies to increase renewal ratio and work to achieve and exceed budgeted occupancy percentages
• Assist with the brand management in making sure that the brand is being appropriately represented at a community level
• Create and manage property social media pages (Instagram, Tik Tok, Facebook)
• Complete scheduled outreach and marketing efforts aligned with the overall business strategy, ensuring campaigns effectively drive qualified leads.
• Supervise the planning, preparation, and implementation of resident retention plan, renewal parties, and property events, as approved by the Leasing Manager
• Work with the Leasing Manager to build relationships with colleges and universities, businesses, vendors, and prospects.
• Plan and oversee resident programs and community engagement initiatives.
• Conduct effective weekly team meetings
• Responsible for implementing and monitoring effective lease renewal programs by working closely with Property Manager and Regional Manager
• Provide training and motivation to staff and ensure group training sessions are conducted as needed
• Responsible for planning, preparation, and implementation of renewal parties, guarantor property events, and competitions 
• Maintain thorough product knowledge of the property and competition leasing and retention efforts
• Responsible for the development and implementation of Resident Programs and monitor effective lease renewal efforts by working closely with Property Manager and Regional Manager
• Assist the Leasing Manager with auditing all lease and renewal files for key controls and bonus submission to the Property Manager
• Monitor leasing/renewal progress focusing on areas needing additional support to the Leasing Manager
• Maintain accurate current resident activity, renewal leasing data, and assist with other computer data entry as necessary
• Address complaints and resolve issues in a timely and professional fashion
• Assist in monitoring maintenance service responses to ensure a high degree of resident satisfaction.
• Write up and file services requests from residents upon receipt, and take necessary steps to ensure timely response by appropriate staff
• Participate in property inspections, quarterly, move-in and move out
• Contribute to the general upkeep and cleaning of office, common areas and model
• Perform various administrative tasks and additional as needed or as directed by Property Manager or Regional Manager
• Additional responsibilities as required

What You