Resident Director (46 week position)
University of MassachusettsAbout the role
OFFICIAL JOB TITLE: Resident Director- 46 weeks
DIVISION: Student Affairs
DEPARTMENT: Housing & Residential Education
BARGAINING UNIT STATUS: ESU, Cat 12
EEO STATUS: 32
JOB CODE: 2000
FLSA STATUS: Exempt
REPORTS TO: The Assistant Director(s) of Housing and Residential Education
SUMMARY PURPOSE OF POSITION: A live-in, 46-week professional position with primary responsibility for the overall management and supervision of a residential community. The Resident Director participates in planning, promoting, implementing, and evaluating a residential education program and has a thorough understanding of student development theory. The Resident Director also works to promote a positive, engaging environment for residential students while representing the department and division.
Follows the University’s best practices to build and/or support student academic success and retention, and assist in meeting strategic objectives for persistence and timely graduation of all the student population.
SUPERVISES: Resident Assistant (RA) para-professional live-in staff, work study and other student employees including Desk Attendants (DAs).
EXAMPLES OF PRIMARY DUTIES AND RESPONSIBILITIES:
- Utilizes a working knowledge of student development principles, through direct involvement with students, enhances the development of students and provides general management and supervision for a specified residential community.
- Supervises Resident Assistant (RA) staff and Desk Attendant (DA) staff assigned to area of responsibility, including time reporting and personnel record keeping.
- Builds community by providing and implementing programs based on student needs, through supervision of RA related programming efforts, regular one-on-one meetings with RAs to discuss specific status of assigned residents, conducting student conduct meetings, and supervising a Senior Resident Assistant (SRA) who is primarily responsible for monthly newsletter and advisement of Hall Council. The RD must maintain a presence and visibility in the residential community.
- Provides direct customer service and responsive communication with students, parents and families.
- Works collaboratively with University academic partners and staff to develop both general and specialized thematic Residential Living-Learning Communities.
- Acts as a general resource person by providing and referring students for additional services with specialized personnel within University departments, and others as needed.
- Administers conduct violation documentation process and enforcement of the Student Code of Conduct. Advises residence hall staff in conduct-related matters; serves as a Conduct Conference Facilitator in original jurisdiction disciplinary cases. Advises students in conduct-related matters. Works cooperatively with other University offices with oversight of student conduct matters (i.e., Office of Student Conduct, Student Affairs, Public Safety, Diversity, Equity & Inclusion, and Counseling Services).
- Works cooperatively with fellow staff to implement and enforce published departmental and University policies and procedures. Serves on duty on nights and weekends to address issues which arise after business hours. Works to resolve crises which arise. Aware of University Crisis Protocol and is skilled in making referrals as necessary. Acts as the on-site liaison to the Department of Public Safety regarding issues affecting the safety and security of University students.
- Assumes central office administrative functions which may include serving on or taking a leadership role one or more of the following committees: RA Training (onsite and online), RA Selection, Orientation, Summer Student & Conference Housing, RSA Advisor, Publications, Semester Opening, Programming, In-Service & Staff Development, Publications, CARE Team, Quad Fest, Corsair Olympics, Desk Coverage, search and screen tasks, and other activities related to organizational development and assessment.
- Participates in the development and facilitation of RA Trainings and staff development initiatives including the presentation and facilitation of training and planning sessions.
- Provides comprehensive readiness of the residential community and performs timely follow-up as needed to reach this readiness goal. Supervises student staff in routine room inspection and performs an inspection of assigned residential areas prior to semester opening, closing and break periods. Maintains an up-to-date inventory of all keys, handles key assignments, o
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s