Resident Case Manager

Overview

Position: Resident Case Manager

Department: Norristown Corps – Family Residence

Availability of Position: Immediate

Schedule: Part-time Plus up to 25 hours weekly  

Reporting Relationship: Corps Officers & Permanent Supportive Housing Supervisor (directly)

                                           Divisional Director of Social Services (indirectly)

Salary/Grade: $15.75 per hour; Grade 75 Non-exempt

 

The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:

• Generous paid time off every year that includes: holidays, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Most importantly – a job with a good purpose! 

Position overview: 

The Resident Case Manager will serve in a support role to the Corps Officers, under the direct supervision of the Emergency Housing Supervisor.  They will be intimately and integrally involved in the daily operations of the Norristown Family Residence, understanding the need to provide support from a trauma-informed perspective.

 

The ideal candidate will remain teachable and interested in their ongoing professional development.

Responsibilities

Description of Position:

Intake: In conjunction with the Lead Monitor, the RCM will handle all aspects of the intake process for the Norristown Family Residence, including but not limited to the waiting list, screening process, eligibility requirements, documentation collections and program entry.

Assessment: The RCM will assess potential clients for each housing program using assessment forms and Adult Service Plans, which include short- and long-term goals with each client.  The goals of the plan will promote self-sufficiency and self-determination for each client and will be tailored for each individual client.

Ongoing Case Management: The RCM will meet regularly, at least weekly, with each client and will provide support and follow-up where necessary in the areas of employment, education, budgeting, counseling, life skills, parenting skills, housing, income, and other areas as written into clients’ care plan.  An ongoing written narrative will be kept on all casework activity and all information will additionally be entered and updated into the Clarity database system.

Client Education: As directed by the Emergency Housing Supervisor, the RCM is required to work in conjunction with the other Housing Resource personnel and interns to provide educational classes for clients in the Family Residence.  Topics can range from budgeting to life skills, domestic violence, etc. and will be selected based upon results of a Needs Based Assessment.

Familiarization with Community Resources: The RCM will develop an in-depth knowledge of extra-institutional supports to provide suitable and informative services to each client.  The RCM is required to become familiar with outside programs, utility assistance programs and mainstream resources to better assist the program participant.

Empower participants to meet program goals: The RCM is responsible for ensuring that clients can successfully meet program goals of obtaining permanent housing, increasing skills and income, and achieving greater self-determination.

Reporting documentation: The RCM is solely responsible for producing, maintaining and gathering appropriate documentation for each program participant.  Additionally, the RCM will maintain organized and thorough case files, collect, and report out on vital statistics and program developments, as well as keep in-depth cases notes for each client. 

 

 Other: 

• Serve on Resident Case Review Team and attend monthly meetings
• Serve as a Level 1 Reviewer for Client Grievances relative to Case Management
• Assume some clerical duties, including answering phones, occasional monitor duties and other tasks as assigned by the Emergency Housing Supervisor and/or Corps Officers.
• The RCM will be required to read, understand, and follow the local operations manuals and perform duties as assigned, including supporting the operations of the Family Residence.
• Involvement in the total Corps program with willingness to help in all areas as needed, including dining room, outdoor/indoor activities, children with problems, daily assembl