Resettlement Program Manager - 2024498

ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.  In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
World Relief seeks a Resettlement Program Manager. This position provides leadership, strategy, and vision for the resettlement team, overseeing the entire process of welcoming and integrating refugees and asylees into their new communities. The Resettlement Program Manager ensures that all services are delivered with excellence and compassion, guiding refugees and asylees through their journey to self-sufficiency and community integration.

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• This role is responsible for supervising others and includes responsibilities consistent with supervising employees including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.


• Oversee and manage the Reception & Placement (R&P) Program activities in compliance with the cooperative agreement and progress towards goals.
• Supervise Resettlement Caseworkers by assigning caseloads and providing ongoing training and program leadership.
• Make decisions on implementing, structuring, and improving the delivery of services to maximize the resettlement team's effectiveness.
• Support casework staff in serving newly arriving refugee families by being available for questions, offering community orientation, managing resources, and developing community relationships to secure housing and other basic needs.
• Report on and monitor resettlement metrics.
• Meet with participants regularly to address their concerns and questions.
• Assist Caseworkers during busy periods and vacations, including helping with airport arrivals, especially during staffing gaps.
• Recruit, hire, and train new Casework staff.
• Recruit, coordinate, and supervise on-call interpreters.
• Ensure case files contain all necessary documentation and that case notes adequately describe essential areas of resettlement and progress toward self-sufficiency.
• Monitor and authorize all flexible spending to and on behalf of clients.
• Monitor R&P financial reports throughout the fiscal year.
• Coordinate and convene weekly Resettlement Team Meetings.
• Schedule and lead regular staff trainings as necessary.
• Build relationships with other community partners through regular attendance at various meetings, as necessary.
• Conduct case file reviews and ensure the timely completion of 90-day reports for submission.
• Perform other tasks as needed and as opportunities arise.

Knowledge, Skills, & Abilities

• A desire to serve refugees in support of the mission of World Relief
• Good organizational skills and ability to handle multiple projects at one time
• Excellent written and oral communication skills in English.
• Knowledge of multiple languages spoken by the population served
• Intermediate computer knowledge, including MS Office and the ability to learn new programs.
• Ability to perceive needs and initiate solutions to ensure effective resettlement