Research Librarian Associate Wage

Title: Research Librarian Associate Wage

State Role Title: Library Specialist II

Hiring Range: $24.73 - $40.18 Hourly

Pay Band: 4

Agency: VA Dept of Transportation

Location: VA Trans Research Council (Charlottesville, VA)

Agency Website: https://www.virginiadot.org/jobs

Recruitment Type: General Public - G

Job Duties

What drives you?  Whether it's knowing the work you do makes a difference, having a great work/life balance, working on exciting and challenging projects, leading innovation and championing change or simply working with a great group of people who are committed to professionalism. At the Virginia Department of Transportation, we have something for you.  

The Virginia Department of Transportation (VDOT) is excited to announce an opportunity to serve as a part-time Library Associate at the Virginia Transportation Research Council (VTRC). This is an on-site position located in Charlottesville, VA on the grounds of the University of Virginia.

The Virginia Transportation Research Council seeks a part-time individual to assist with a wide variety of library functions at the VDOT Research Library, a specialized research library that focuses on transportation and serves VDOT employees and members of the University of Virginia research community. Position specific responsibilities include, but are not limited to:

• Strong customer-service orientation and commitment to improving the patron’s experience using a combination of print and online reference sources in the library’s collections
• Assist as part of a reference team in answering simple research questions on-site and supports off-site researchers with phone, e-mail, and online chat software, and print and online reference sources, using online helpdesk “ticketing” software. This includes opening and closing tickets, transferring tickets to coworkers and tracking all work via internal ticket notes and attachments to move tickets toward timely completion.
• Support patron access to local, subscription and remotely held resources listed in the library’s online catalog and other local knowledgebases, licensed subscription databases, other research libraries, VDOT’s SharePoint collaboration site and publicly accessible transportation research databases.
• Provide on-request document delivery of single-user digital resources though library accounts for accessing and delivering copyright-compliant articles, standards, and other resources to employees in VDOT divisions and districts statewide.
• Digitize hard copy files and enhance and optimize files (both digitized and “born digital”) for accessibility through the library’s digital repositories, including image and text files in a variety of file formats.
• Support procurement and tracking of quotes, invoices and payments for library subscriptions and acquisitions, under guidance from the technical services librarian and procurement officer. This includes anticipating expiration of existing subscriptions and outreach to vendors in advance to receive and track invoicing and renewals to ensure subscriptions remain active, and changes in content and pricing to existing subscriptions, as well as the addition of new subscriptions and discontinuing subscriptions that are no longer needed.
• Assume a rotating role staffing the library, daily work with the library’s LibAnswers ticketing system, staffing online live-chat, recording statistics of customer service transactions, keeping the library’s physical spaces organized and ensuring library technology works properly, using the Library Services Platform to create and update patron accounts, and facilitate checkouts/ renewals/ check-ins, procurement tasks and tracking of invoicing/shipping/receiving to ensure materials are acquired in a timely manner, and database subscriptions are not interrupted due to late payment.

Requirements:

• Ability to be flexible and adaptable
• Ability to provide service to a variety of customers
• Ability to understand and interpret library policies, procedures, and rules
• Ability to establish and maintain effective working relationships with superiors, associates, VDOT customers statewide
• Ability to provide options for document acquisition and delivery according to copyright and licensing limitations
• Ability to understand the needs of the VDOT Research Library's shifting "user community" as well as knowledge of the needs of differing types of library customers
• Ability to record transactional data and anal