Required. Project / Knowledge Manager Project / Knowledge Manager

Req ID: 305033 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Required. Project / Knowledge Manager Project / Knowledge Manager to join our team in Hackensack, New Jersey (US-NJ), United States (US).

Role Responsibilities:

• Create, execute and monitor program level communication, quality and change management strategies.
• Produce project documentation and project plans to team standards, and within the current project lifecycle standards, soliciting business sign off, governance, and action where appropriate.
• Provide support and oversight of implementation through project completion.
• Manage project deadlines, budgets, margins and contracted deliverables.
• Facilitate regular meetings to review current state of projects, issues, additional needs, and answer questions.
• Develop and implement consistent and standardized process and methodology.
• Drive the intellectual content on engagements, serving as the lead professional and driving the highest quality of work.
• Develop and maintain client relationships and seek out additional business development opportunities.
• Ensure team achieves performance and customer service metrics.
• Define and document Knowledge Base Articles (KBA) content and manage their continual enhancements.
• Develop the process for documentation enhancements and review frequency.
• Develop key knowledge-centered support processes, including integration with incident management and problem management processes.
• Partner closely with operational owners to drive consistency throughout the process of publishing, tagging, and placing of content.
• Ensure key stakeholders are informed, engaged and involved at all relevant stages of Knowledge Management.
• Identify interdependencies between teams and work closely with operational owners to consolidate KBAs and eliminate article redundancy.
• Drive compliance with established account and knowledge management policies, practices and standards.
• Experience with ServiceNow Knowledge Management authoring and workflow.
• Manage site content to ensure articles are organized, current, appear professional and provide workflow capabilities.
• Make recommendations for new content development based on data and analytics such as user feedback ratings and search results feedback.
• Ensure proper training guides, help files, reference data, and tutorials are created and maintained.
• Make recommendations to design teams for incremental improvements based on user community feedback

Basic Qualifications:

• Associate’s degree in a business or related field is required
• 3+ years of Healthcare Industry in