Repairs Manager

Repairs Manager - Secaucus, NJ 

We are seeking a results-driven, innovative and passionate leader to serve in the role of Repairs Manager  for Brilliant Earth within our Operations team. Our Operations team is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. You will be responsible for overseeing activities at our Brilliant Earth locations as well as our manufacturing partners. As a Repairs Manager, you will be responsible for meeting deadlines, accuracy in our systems, executing processes and continuously implementing impactful improvements to increase productivity and reduce costs. You will collaborate with external partners, manage an internal team and partner with every department within the company.  

The ideal person for this role thrives in fast-paced startup environments and has demonstrated an ability to be effective with finite resources. We have a social and environmental mission at the core of our company and are looking for someone who is enthusiastic about helping us achieve our social, as well as business goals. Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality and craftsmanship.    

To learn more about what it means to be a member of our Operations team, click here to check out our recent blog post! 

Responsibilities: 

• Manage relationships and timelines for domestic and international production processes.  
• Control internal repair and manufacturing product inventory and production flow and processes, with a focus on high quality and meeting customer timelines 
• Recruit, hire and manage a growing team of bench jewelers, polishers, setters.  
• Ensure the team has the appropriate tools and machinery to meet business objectives.  
• Guide day to day team performance, empowering the team and facilitating problem-solving.     
• Report on team KPIs and identify opportunities to continuously improve upon best practices.  
• Focus on process & system automation, cost effectiveness, quality, efficiency and accuracy.  
• Lead the team to uphold Brilliant Earth’s high quality product standards and timelines. 
• Guide professional development of team, including continued training opportunities and education of key metrics.    
• Formulate and implement systems, policies and procedures; coordinate and allocate tasks and resources to ensure smooth operation of business. 

Qualifications:  

• 5-7 years’ experience in jewelry production lifecycle, including filing, polishing, setting & re-polishing to finished product, and repair 
• Robust knowledge of Excel and inventory tracking systems, Diaspark a plus 
• Demonstrated experience managing inventory flow 
• Proficiency in pricing and sourcing of jewelry production tools and machinery 
• Experience leading teams of bench jewelers, polishers, and setters to achieve KPIs and goals.  
• Highly organized with focus on execution, problem solving, and improving processes   
• Excellent time management skills and accountability 
• Self-motivated, hardworking, team player with an ability to work collaboratively 
• Written and verbal communication skills, including ability to communicate effectively with international partners 
• Attention to details in a fast paced, deadline driven environment   
• BS in mechanical engineering, preferred 

How to Apply & What to Expect:     

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.    

You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an on-site interview with our VP, Product Operations and a conversation with our SVP, Customer Operations.  

More About Us    

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and