REP, I CSR - WEEKEND NIGHTS

REP, I CSR - WEEKEND NIGHTS
TUNNEL HILL USX TERMINAL
6:00pm to 6:00am FRI-SUN AND EVERY OTHER THURS
Position open to remote:  No
Grade: HR09
Compensation Range: 0

Who We Are:
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

What You’ll Do:
Acts as a liaison between the customer and Account Management.
Solicit freight orders from assigned customer base via a multitude of communication exchanges on a daily basis, commensurate with company and business level needs.
Schedule/reschedule pickup appointments for all tendered loads from the customer(s).
Plan tendered freight and update any customer-provided reporting systems.
Develop and maintain strong customer relationships to generate the highest level of freight order volumes.
Monitor available communication exchanges continuously for receipt of freight load orders to accept available loads.
Contact customer(s) proactively providing them with shipment status. Seek alternate solutions with available resources in the event of a service deviation including change of pick up or delivery appointments.
Inform customers of the status of deliveries including in some cases updating of the customer web sites or EDI exchanges.Contact Account Management whenever it appears likely that USX may not meet a commitment and seek alternate truck assignment for the load or other solutions to prevent a service failure to the customer(s).
Record and notate customer complaints regarding freight orders. Remedy customer complaints regarding USX service to maximize customer satisfaction.
Communicate customer(s) metrics internally.
Enter pick-up and delivery information specified by the customer(s) into a TMS or assign pickup and delivery window into a TMS when customer(s) does not specify appointment times.
Perform other duties as assigned.

What We’re Looking For:

Education
Associate’s degree in related field or equivalent experience required. Equivalent years of experience are defined as one year of professional experience for each year of college requested.

Experience
Minimum of 0 – 2 years’ experience in customer service preferred.
Experience in the transportation industry a plus.
Experience working in a deadline driven environment preferred.

Skills/Certifications
Basic communication skills and common courtesy; ability to exchange information effectively in a concise and logical way and be sensitive to audience diversity.
Basic computer skills (e.g. Microsoft Office, Internet, and applicable company specific applications).

Work Environment / Physical Requirements – Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportuni