Renewal Sales Specialist (Software)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Software Enterprise Sales team is a group within Motorola Solutions, Inc. that provides industry-leading, Next Generation Citizen Engagement, 9-1-1 Call Taking, Computer Aided Dispatch, Records Management, Jail Management, Public Service 3-1-1, and Analytics software applications to the Public Safety and Public Service markets. No other company has the breadth and depth of technology and experience to deliver end-to-end public safety applications and mission-critical voice and data communications systems.

Job Description

The Renewal Sales organization is a critical part of the Command Center Software Sales organization at Motorola Solutions. Our mission is to secure a continuous revenue stream by ensuring the timely and successful renewal of contracts and subscriptions. We are dedicated to maximizing customer lifetime value by tracking upcoming renewals and proactively engaging with clients. We are driven by data-centric insights, utilizing CRM and analytics tools to forecast renewals, identify upsell and cross-sell opportunities, and contribute to the company's overall growth and profitability.

Responsibilities:

• Develop, implement and streamline a renewal motion that allows for the timely execution of the subscription and service contract.

• Develop and maintain a renewal opportunity pipeline

• Track, forecast, and drive software sales renewals in collaboration with the Sales teams and end customers

• Identify upsell and cross-sell opportunities as renewal contracts are created to drive additional revenue

• Engage with Go-to-Market teams to understand new subscription offers and synergies with existing product lines

• Work with internal tools like Configure, Price, Quote, and Quote to Service Contract to develop pricing proposals for customer renewals

• Identify, consolidate, and co-term separate contracts, where appropriate

• Work with Sales and Channel Partners to identify and resolve any missing or incorrect contract information

• Ensure CRM data integrity, including accurate opportunity information, customer contract details & documentation

• Responsible for creating and updating customer renewal opportunities in Salesforce 

• Analyze data and support the executive management team by providing renewal metrics, including but not limited to Net Retention, Gross Retention, Churn, etc.

• Provide support as needed in weekly renewal meetings

• Provide excellent customer service throughout the order process

• Continually evaluating processes and looking for opportunities to improve & find efficiencies

• This is a unique opportunity to work in close collaboration with several different MSI departments in the Public Safety space, including Sales, Partner/Channels, Product, Customer Success, and Finance teams.

Qualifications:

• Bachelor's Degree + 2 years of experience in contracts, presales, sales, public safety or military

• OR 4+ years of experience in contracts, presales, sales, public safety or military

• Highly organized and resourceful with exceptional time management skills

• Demonstrated ability to consistently work within fixed timeframes and provide accurate/high-quality deliverables

• Ability to continually qualify the strength and viability of opportunities throughout a dynamic sales process is crucial    

• Familiar with CRM (Customer Relationship Management) upkeep, management, forecasting, and maintenance of sales pipeline activities

Location/Travel:

• Travel anticipated to be 10-25%

Target Base Salary Range: $60,000 to $65,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate
candidate. 

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Basic Requirements

• Bachelor's Degree + 2 years of experience in contracts, presales, sales, public safety or military