Jobs and Careers

Remote Member Experience Advocate

United StatesRemotefull_timeVerifiedPosted 13 Jul 2026

💰 $57,080/yr($46,000/yr – $57,080/yr)

About the role

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have

As Member Experience Advocate, you will be responsible for delivering a compassionate and seamless experience by assisting members with detailed inquiries related to benefits, eligibility, and claims. This role focuses on clear communication, active listening, and problem-solving to make processes easy for members while ensuring accuracy and confidentiality. Advocates serve as trusted resources, helping members navigate their health options and supporting positive outcomes through proactive engagement.

What You’ll Do

Handle incoming calls in a fast-paced call center environment, with occasional outbound calls and offline follow-up tasks such as provider outreach and research
Maintain composure and positivity while de-escalating challenging situations and managing relationships with both satisfied and dissatisfied members.

Now Hiring – September 8, 2026 Start Date

Must reside in Minnesota to be eligible for this position.

Hiring approximately 44 Member Experience Advocates:

22 supporting the Medicare line of business
22 supporting the Commercial line of business

Paid training provided to prepare you for success in the role.

Training start date: September 8, 2026
Training schedule: Monday–Friday, 8:30 a.m.–5:00 p.m. CST
Training duration: Approximately 9–12 weeks

Schedule after training:

Rotating 8.5-hour shifts
Monday–Friday between 7:00 a.m.–8:00 p.m. CST

100% remote, work-from-home position

High-speed, land-based internet service is required
Internet connection must be hard-wired from your router to company-provided equipment

Pay range: $23.00–$24.00 per hour, based on experience.

How You’ll Do It

Apply standard operating procedures (SOP) while identifying and recommending process improvements for a better member experience.
Demonstrate commitment to organizational values, practices, policies, and procedures in all interactions.
Develop proficiency across multiple lines of business to provide flexible support and ensure continuity of service.
Adapt to evolving business needs by acquiring cross-functional knowledge and assisting in other operational areas.
Performs additional responsibilities consistent with the scope and level of the role, as assigned.

Required Skills & Experience

1+ years of related work experience
High school diploma (or equivalent)
Ability to work a weekly schedule that is shifted to enable the organization to meet member and business needs.

Preferred Skills & Experience

Ability to communicate clearly with varied internal contacts, actively listen to clarify needs, and ensure accurate and timely information exchange.
Ability to recognize patterns in recurring issues, gather relevant information, and collaborate with others to implement practical solutions.
Ability to organize and prioritize tasks across assignments, manage time effectively, and adjust to shifting workloads while maintaining accuracy.
Healthcare or related industry experience.
Customer service and call center experience.
Ability to work in a cross functional environment with both internal and external stakeholders.
Demonstrated resiliency, empathy, and ability to encourage and empower members to take actions to improve their health outcomes.
Demonstrated ability in making timely service oriented decisions that align with corporate procedures and protocol.
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