REMOTE Cloud Operations Specialist

Responsibilities

Peraton is seeking a Cloud Operations Specialist to join our team of qualified, diverse individuals. The ideal candidate will become part of Peraton’s Department of Homeland Security (DHS) Data Center and Cloud Optimization (DCCO) program, providing information technology services to manage and operate the DHS Hybrid Computing Environment (HCE). The HCE is a collection of enterprise computing resources including a data center, colocation sites, and commercial and private cloud services.

 

We want you to join our team. This is a remote position for our second shift (1:30 PM – 10 PM ET).

 

Day to Day Work Responsibilities:

• Collaborating with IT staff to support, maintain, and optimize our systems.
• Providing technical assistance and troubleshooting for hardware, software, and security-related issues.
• Provide Tier 2 and 3 support for WorkPlace-as-a-Service/HVDI; MDMaaS/mobility; Microsoft O365 Suite: Outlook, Teams, OneDrive, and Sharepoint technologies.
• Monitor system performance, identify potential issues, and implement proactive measures to ensure system reliability and availability.
• Create and maintain accurate documentation of systems, configurations, procedures, and troubleshooting guides.
• Work closely with cross-functional teams to address IT needs, coordinate upgrades, and support ongoing projects.
• Assist in the development and implementation of automated solutions to streamline repetitive tasks and enhance operational efficiency.
• Participate in an on-call rotation to provide timely support for critical incidents and emergencies.

Qualifications

Basic Qualifications:

• High School Diploma and 1-3 Years of help desk/service desk experience
• Experience with software tools such as ServiceNow, SharePoint, Teams, Active Directory, AirWatch, Workplace-as-a-Service (WPaaS) and the Microsoft Office Suite
• Strong attention to detail and desire to grow technical expertise
• Strong verbal and written communication skills
• Ability to work independently, achieve productivity goals, and manage one’s time
• Ability to build and maintain relationships with customers, peers, and support partners
• Excellent troubleshooting skills and ability to think outside the box
• U.S. Citizenship and ability to obtain Public Trust Government Security Clearance

 

Peraton Overview

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.

Target Salary Range

$39,000 - $62,000. This represents the typical salary range for this position based on experience and other factors.