Remote - Business Development Center (BDC) Representative

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.

Please Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time. 

✈️ Travel Requirement: Paid training for this role will take place on-site at our headquarters in Medford, MA for one week. Agero will arrange all travel accommodations and cover associated expenses.

 

Start Date: Monday, September 8th, 2025

Training Time: 08:00 am to 04:30 pm EST, Monday - Friday for one week. 

Work Schedule: 08:00 am to 04:30 pm EST, Monday - Friday. Full time only. 

Location: Remote - must be located in AZ, FL GA, TN or VA. 

 

About The Role: 

As a Business Development Center (BDC) Representative at Agero, you’ll play a vital role in supporting the success of our automotive and insurance client partners. This remote-based position is focused on driving awareness, adoption, and utilization of Agero’s emergency roadside and towing products and services at the site level. You'll engage directly through phone and email outreach with client employees to build relationships, educate, and promote program success. You'll be essential in maintaining high client satisfaction and delivering significant revenue growth and positive program outcomes.

This dynamic role blends customer service, sales, and education/training with agility, effective communication, and genuine empathy. You’ll collaborate with cross-functional teams, interpret data, resolve program issues, manage support tickets, billing inquiries, and product demonstration. 

 

Your Impact:

• Promote increased usage of Agero’s products and services across client site locations
• Support revenue growth and positive program outcomes
• Build strong relationships with clients and internal stakeholders
• Provide effective troubleshooting and solutions that enhance client satisfaction
• Influence client adoption through strategic communication and training

 

What You'll Do: 

• Relationship Development
  • Build strong client relationships and ensure accurate data in Salesforce
  • Understand trends and relay insights to improve services
  • Partner with internal teams to represent client needs
• Program Support & Training
  • Introduce new features and provide site-level training
  • Coordinate delivery and installation of program materials
  • Complete daily program activities and reports
  • Support product awareness and usage, and conduct research when needed
• Issue Resoluti