Reliability Engineer I

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Reliability Engineer I

Who is Mastercard?

At Mastercard technology, we work to connect and power an inclusive, digital
economy that benefits everyone, everywhere, by making transactions safe,
simple, smart, and accessible. Using secure data and networks, partnerships, and
passion, our innovations and solutions help individuals, financial institutions,
governments, and businesses realize their greatest potential. Our decency
quotient, or DQ, drives our culture and everything we do inside and outside of our
company. We cultivate a culture of inclusion for all employees that respects their
individual strengths, views, and experiences. We believe that our differences
enable us to be a better team – one that makes better decisions, drives innovation,
and delivers better business results.

Technology at Mastercard

What we create today will define tomorrow. Revolutionary technologies that
reshape the digital economy to be more connected and inclusive than ever before.
Safer, faster, more sustainable.

And we need the best people to do it. Technologists who are energized by the
challenges of a truly global network. With the talent and vision to create the critical
systems and products that power global commerce and connect people
everywhere to the vital goods and services they need every day.

Working at Mastercard means being part of a unique culture. Inclusive and diverse,
a rich collaboration of ideas and perspectives. A place that celebrates your
strengths, values your experiences, and offers you the flexibility to shape a career
across disciplines and continents. And the opportunity to work alongside experts
and leaders at every level of the business, improving what exists, and inventing
what’s next.

About the Role

The Business Operations (Biz Ops) team is seeking a Service Management Reliability Engineer.
The role of Business Operations Organization is to be the production readiness
steward for Mastercard products. As a Business Operations SMRE, who are daily managing, mitigating, or elevating awareness of the business risk of all customer interactions with Mastercard technology. SMREs accomplish this by managing the availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of the products within the programs they support.

Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments.
Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.



Team Specific Skills

Provides tool and services support to business partners on new initiatives which vary in scope and complexity across a range of SMRE activities.

Proactive self-starter who identifies opportunities, builds sponsorship for and executes initiatives that enhance guild tools capability or reduces application and process risks

Diagnose routine support problems across guild tools and services, or apply known solutions, including documenting problems, progress checking, and escalation to ensure resolution

Develops, measures, and monitors ongoing effectiveness of services for guild tools, services and processes.

Maintains and improves guild tools, services and processes’ quality by completing product, company, tools, compliance, and surveillance audits, investigating customer complaints, apply pressure-testing across all platforms, develops feedback loops from customer to guild for driving innovation and enhancement.

Partners with stakeholders to analyze Program and functional role workforce trends, works to identify right problems and implement solutions guild-wide

Supports development of resources in partnership with BGO lead(s) to improve customer satisfaction, launch internal tools and products, and ensure the 'why' around Biz Ops roles, responsibilities, matu