Release Manager - Client Implementations

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Job Title

Release Manager - Client Implementations

What does a successful Release Manager - Client Implementations do?

The Release Manager, Client Implementations leads complex client GoLive events across the Configure Digital/XD implementation portfolio. This role coordinates cross-functional teams, manages readiness, risks, dependencies, escalations, and execution controls, and ensures each GoLive is delivered consistently and efficiently.

What you'll do?

• Lead client GoLive implementations within approved change windows, ensuring activities are sequenced, tracked, validated, and completed according to the playbook.

• Coordinate cross-functional participation across Implementation, Technical, QA, Conversion, Hosted Operations, AppOps, DBA, Product, Client Services, and partner teams.

• Own GoLive command structure, including readiness confirmation, kickoff, milestone tracking, dependency management, issue escalation, and recovery coordination.

• Partner with another Release Manager to support overnight, extended, or multi-day events through clear coverage, handoffs, and continuity.

• Maintain and improve playbooks, workbooks, checklists, templates, and execution artifacts for repeatable, auditable releases.

• Support post-GoLive reviews by documenting lessons learned, issue trends, and process improvement recommendations.

What you'll need to have:

• Ability to work non-standard hours, including overnight, extended, or multi-day implementation windows.

• 8+ years of experience in release management, implementation management, production deployment coordination, technology operations, or a related field.

• Experience managing technology releases, production deployments, client implementations, migrations, or complex operational events.

• Ability to coordinate multiple workstreams, teams, and clients in high-pressure production environments.

• Strong knowledge of change management, release governance, readiness, production validation, and incident/escalation management.

• Experience creating and enforcing repeatable processes, checklists, workbooks, playbooks, or operating procedures.

• Excellent communication, facilitation, and stakeholder management skills, including clear status reporting and escalation.

• Strong analytical and problem-solving skills with a continuous improvement mindset.

What would be great to have?

• Experience with digital banking, financial institution implementations, cloud deployments, data conversion, or platform migrations.

• Experience with CAB/change requests, maintenance windows, and release approval governance.

• Familiarity with implementation dependencies such as database work, application jobs, encryption/decryption, QA validation, third-party integrations, and operational support.

• Experience scaling release or implementation functions for higher volume, parallel execution, or global operating models.

• Experience using automation, reporting, or analytics to improve efficiency and reduce manual coordination.

Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. 

How you will work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors