Registration Assistant (Hourly)

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Registration Assistant (Hourly)

Job Description Summary:

Assist students with registration, payment, and ACC resources for a successful semester. Support the operations team at the ACCelerator front desk by checking students in, checking out equipment, and booking study rooms.

Job Description:

Description of Duties and Tasks

• Assist students with registration.
• Help students navigate with the Self-service application.
• Guide students on how to enroll for payment plans or make payments.
• Show them how to search and filter for courses.
• Provide accurate ACC resources to help them find what they need.
• Warmly greet and check students in the ACCelerator.
• Check out ACCelerator equipment, book study rooms, and clean as needed.
• Perform office duties to support staff and student efforts, including data entry, emails, and group chat communication.
• Maintain tracking systems and logs.
• Operate office equipment such as copiers and fax machines.

Knowledge

• Familiar with Self-Service - Registration
• Familiar with ACC website
• Strong Customer Service techniques

Skills

• Maintaining confidentiality of work-related information and materials.
• Establishing and maintaining effective working relationships.
• Maintaining an established work schedule.
• Effectively using interpersonal and communication skills.
• Effectively using organizational and planning skills.
• Entering data, maintaining files, and performing other clerical duties.
• Effective customer-orientation when working with a diverse population.

Technology Skills

• Use a variety of spreadsheet, word processing, database, and presentation software

Required Work Experience

• Strong Customer Service
• Familiar with ACC Website and registration process

Physical Requirements

• Work is routinely performed in a standard office or similar environment.
• Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.
• Occasional lifting of objects up to 10 pounds.

Safety

• Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Pay Rate

$23.00/hour

Number of Openings:

1

Job Posting Close Date:

November 21, 2024

Clery Act

As required by the US Department of Education, employees are required to repor