Registered Academy Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for leading and supporting employees through onboarding and core programs and upskill programs. Key responsibilities include identifying effective behaviors, implementing management routines, and tools/resources to ensure accuracy and consistency throughout the Academy experience. Job expectations include partnering with leadership to drive employee development and increase speed to proficiency through virtual/in-person skill development, practice sessions, simulator workshops, knowledge assessments, and one-on-one coaching.

The Registered Academy Managers are responsible for delivering a consistent and deliberate on-boarding experience to all new hires to financial advisor roles. They play a critical role in employee development by increasing new hire speed to proficiency. Registered Academy Managers will partner closely with local ADP Market Leaders and ADP Regional Executives and are required to be Series 7 and Series 66 licensed.

Responsibilities:

• Facilitates onboarding, core and/or upskill Academy programs (virtually), inclusive of delivering assessments, managing practice pods, conversation coaching, practice sessions, and  workshops

• Identifies behavior and proficiency gaps, develops action plans, and coaches participants to ensure successful completion of training programs and achievement of milestones

• Manages program outreach, coordination, logistics, communications, and time management

• Partners with Academy content design teammates to provide feedback on content, curriculum, and programs

• Ensures adherence to risk culture by enforcing internal and regulatory policies, procedures, and processes throughout new to role programs

• Participates in Line of Business (LOB) leadership routines and initiatives, providing stakeholders with feedback on teammate development and program updates

• Direct responsibility for overseeing 25+ employees throughout their new hire learning experience

• Drive effective execution of the sales framework including MFSA Client Engagement Process (CEP) and Merrill Wealth Planning Process.

Required Qualifications:

• 3+ years of leadership experience to include proven ability to coach and develop employees driving proficiency and performance in a customer centric environment

• Must have previous Wealth Management experience

• Series 7 and Series 66 (or equivalent) licensed

• Proven ability to diagnose root cause/skill gaps and develop and execute effective performance action plans to build skill/knowledge

• Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed

• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to excellence

• Strong organizational skills including the ability to manage multiple responsibilities and prioritize

• Strong communication skills (including verbal, non-verbal, written and presentation) and active list

Desired Qualifications:

• Bachelor’s degree or equivalent work experience

Minimum education: High School Diploma / GED / Secondary School or equivalent

Skills:

• Active Listening

• Hiring and Onboarding

• Influence

• Learning Delivery

• Presentation Skills

• Coaching

• Collaboration

• Consultin