Regional Program Manager

About Second Harvest of Silicon Valley

Founded in 1974, Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of nearly 400 partners at drive-thru and walk-up sites across Santa Clara and San Mateo counties. Due to the prohibitively expensive cost of living in Silicon Valley, the economic downturn caused by the COVID-19 pandemic, and the rise in inflation, Second Harvest is now serving an average of about 500,000 people every month. Second Harvest also connects people to federal nutrition programs and other food resources, and advocates for anti-hunger policies on the local, state and national levels. To learn more about how Second Harvest is responding to the incredible amount of need in Silicon Valley, visit shfb.org.

About the Position

The main responsibilities of this role include developing expertise within a particular geographical region, forming deep community relationships and managing food distribution programs aimed at providing ongoing access to nutritious food for low-income individuals and families. Regional Program Managers are experts in their region and act as a primary liaison for a portfolio of 501(c)(3) agency partners and Second Harvest free grocery sites. This role manages relationships, ensures collaboration with partners, develops alignment between organizations and optimizes the food distribution process while leveraging all resources effectively. For Second Harvest free grocery sites, the incumbent manages all aspects of food distributions, including volunteer and client registration, ensuring seamless coordination, efficient operations and delivering a best-in-class client experience. The position dedicates 20-30% of the time to working actively in the community, addressing root causes of hunger, and enhancing community engagement.

This job might be for you if:

• You are passionate about ending hunger and building community solutions to ending poverty and food insecurity.
• You are a curious learner who can listen deeply and synthesize various perspectives and data and communicate effectively with internal and external stakeholders about what you learn.
• You find fulfillment in cultivating and sustaining relationships, demonstrating cultural humility in your interactions with a diverse range of clients, volunteers, representatives from partner organizations, and colleagues.
• You are skilled at relationship development and are highly organized with day-to-day and time-bound tasks.
• You excel in identifying, planning, designing, and implementing programs, changes, and initiatives that enhance the community's well-being, finding satisfaction in meeting its evolving needs.

Responsibilities

• Partner Relationship Management:
  • Ensure smooth operations of a portfolio of Second Harvest’s free grocery sites and Agency Partners, including managing coordinated logistics between internal and external teams, completing all database records management, and ensuring that all compliance, food safety and monitoring expectations are met in a timely manner.
  • For Second Harvest free grocery sites, provide oversight with support from Program Coordinators to provide recruitment, training, management, supervision and retention of long-term volunteers and site leaders and ensure positive client and volunteer experience and adoption of minimum expectations of service.
• Serve as the ‘subject matter expert’ for your region and regional liaison for Second Harvest  
  • Continuously expand and share with internal and external stakeholders your knowledge of regional landscape, food distribution program best practices, regional assets, strengths, oppo