Regional Processing Manager - (Pulte Mortgage)

Providing lending services to help our customers achieve their dream of homeownership.

At Pulte Mortgage, we’re more than a lender—we’re a team driven by purpose. Since 1972, we’ve helped over 700,000 families finance their dream homes through innovative lending solutions and a commitment to doing the right thing. As a wholly owned subsidiary of PulteGroup, we offer a people-first culture rooted in collaboration, integrity, and daily positivity. Join us in Denver, CO, and be part of a company recognized by Fortune and Great Place to Work for building meaningful careers, supporting community impact, and creating a workplace where you can thrive.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.

This position is hybrid (1-2 days per week in office) in Denver, CO.

As a Regional Processing Manager, you will lead a team of new and experienced Loan Processors who assist customers and families moving into their dream home by expediting loan approvals and helping to close every home on-time.  You will be a key leader driving efficiency and effectiveness across our operations.  You will be empowered to promote culture and employee engagement by being an inspirational and accountable leader. 

How you’ll make an impact:

• Partner with your team and other cross functional managers, both within Operations and across the company, to identify efficiency and productivity opportunities

• Drive and achieve results by through leadership of your team and their pipeline

• Role model teamwork to promote a positive and high performing culture

• Communicate effectively to execute process enhancements, new initiatives and promote change

• Coach employees to develop knowledge and skills to achieve their potential

Management Responsibilities:

• Ensure appropriate staffing to meet department needs through retention of existing employees and hiring top internal and external talent

• Constantly evaluate employee's performance, instituting performance plans and actions as needed

• Conduct bi-annual performance reviews and annual compensation planning

• Use business acumen and interpersonal skills to deescalate and address customer concerns

• Provide continuous coaching to further develop processing teams mortgage knowledge, technical skills and professional behaviors

• Understand each employees’ strengths, opportunities and development aspirations to leverage top production, inspire quality and support career growth

• Plan team and cross functional events to promote engagement and foster healthy working relationships across team and company

Scope:

• Decision Impact: Area/Division/Dept./Individual

• Department Responsibility: Processing/Operations

• Budgetary Responsibility: Yes

• Direct Reports: 12-14

• Indirect Reports: No

• Physical Requirements: N/A

What you’ll bring, and what we are looking for:

• A desire to lead in a fast paced, builder driven, customer focused environment

• Leadership/management experience within mortgage fulfillment or similar financial field with proven results (Minimum 5 years)

• Strong understanding of the mortgage industry, guidelines, and practices

• Commitment to quality control and compliance with regulatory and investor guidelines

• High level of curiosity and ability to problem solve and make decisions

• Ability to communicate in clear concise manner both verbally and in writing

• Big picture thinking that benefits the department and company vs individual team

• Ability to generate and execute ideas to find more efficient or productive ways of doing things

• Positive energy that adds to the work environment

• High School diploma or equivalent. Bachelor’s degree preferred

What you’ll love about Pulte:

• Supportive leadership that promotes growth and development

• Resources and direction to ensure you are successful

• Flexible hybrid work schedule that supports a work/life balance

• We are an equal opportunity employer committed to embracing diversity and inclusion in our hiring and lending practices

• Generous employee benefits and vacation policy

• Stability and reliability of supporting our parent company, PulteGroup, the nation