Regional Operations Specialist (Part-Time, Temporary)

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that:

• The USO is a Certified Great Place to Work 2023-2024
• 93% feel good about the ways we contribute to the community.
• 93% are proud to tell others they work here.
• 88% feel their work has special meaning: this is not "just a job."
• 89% feel that when you join the company, you are made to feel welcome.
• 91% feel people here are treated fairly regardless of their race.
• 87% feel people here are treated fairly regardless of their gender.

The Regional Operations Specialist position is responsible for providing regional administrative, financial, procurement and project/event support, and assisting with the coordination, oversight and reporting associated with region wide operations and programs. The position may also manage regional social media communications.

Principal Duties and Responsibilities (*Essential Duties)

• In coordination with Regional leadership and other operation and programs colleagues, manage the delivery of, and assist in the evaluation of, programs, services, activities, entertainment tours and events within the assigned region. Track and report on key regional operational and programs metrics.*
• Under the direction of the Regional leadership, develop, document and maintain standard operating procedures, and plans and reference materials for regional operations, programs and events. Prepare, review and present operational, program, financial and statistical reports, and after-action reports and briefings.*
• Assist in conducting periodic reviews of regional operation, program and service needs, and recommend new operations, programs and services based on results. Implement and oversee suggested and/or required changes.*
• Monitor and manage regional budget and prepare spending reports on regional projects or activities. Produce budget reports and communicate financial information to regional leadership. Process invoices and change order requests. Coordinate activities and troubleshoot any financial issues with the Finance Department.
• Manage volunteer tracking system data and volunteer and employee recognition programs. Provide advice and guidance on best practices, region policies, and procedures related to the day-to-day management of a volunteer workforce.*
• Coordinate with regional media outlets to inform them of, and ensure their coverage of, regional operations, programs and events. Monitor and assist with outbound social media content and messaging on the region’s website. Ensure regional adherence to USO-wide branding guidelines.*
• In cooperation with, and as requested by, Regional leadership, develop, improve and maintain working relationships with U.S. Military, local business, and community leadership to foster public awareness of USO programs and services.
• Support procurement of financial and other in-kind resources necessary for operational and program delivery across assigned region. Assist with monitoring and management of financial activities including by creating and executing budget priorities.
• Serve as project lead on assigned projects.
• May be required to operate a USO or personal motor vehicle.
• Other duties as assigned, including backfilling for other positions, as directed by senior leaders.

Job Specifications

• High school diploma or equivalent required.
• 2+ years work experience in an administrative and/or event management or marketing support role. Relevant experience managing outreach programs in a not-for-profit, military, multicultural and/or global organization preferred.
• Demonstrated ability to lead, or work in, high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.
• Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Working knowledge of basic