Regional Operations Manager, Tea Around Town

Regional Operations Manager, Tea Around Town

About Tea Around Town & TopView Group

Imagine an elegant tea room experience, but on a double-decker bus, charming its way through bustling city streets. That's Tea Around Town! Launched in 2023, we've quickly become a sensation, gracing the pages of NBC News and Time Out. Our mission is to deliver world-class, white-glove service, consistently, while seamlessly blending demanding schedules with cost efficiency.

We're part of TopView Group, a dynamic and rapidly expanding global experiences company. Powered by our in-house technology, our diverse portfolio includes hop-on hop-off bus tours in iconic cities like NYC and London, unique events such as the North Pole Express, scenic cruises, bike rentals, walking tours, and attraction passes. We thrive in a fast-paced, entrepreneurial environment, constantly expanding our horizons both vertically and horizontally. If you're an entrepreneurial spirit ready to innovate and grow, you'll feel right at home.

About the Role: Regional Operations Manager

Are you a highly motivated and experienced operations leader with a passion for delivering exceptional guest experiences? Do you excel at driving efficiency and managing multi-location operations in a fast-paced, dynamic environment?

As our Regional Operations Manager for Tea Around Town, you'll be the linchpin of our operational success. You'll be fully accountable for the entire Tea Around Town experience, from ensuring flawless execution of every detail to optimizing operational efficiency. Reporting directly to the Director of Operations, you'll play a pivotal role in supporting our ambitious growth plans, leading cross-functional teams, and guaranteeing the seamless delivery of our unique mobile tea room experience.

The ideal candidate isn't just a strategic thinker; you possess an exceptional eye for detail and a proven track record of optimizing operational excellence within upscale, multi-location food & beverage or hospitality environments. If you're ready to make a significant impact on a rapidly growing, innovative brand, we want to hear from you!

Key Responsibilities:

• Oversee and Elevate the Entire Experience: Take full ownership of all Tea Around Town operations (both front and back of house) across 5-6 markets, ensuring flawless product execution and consistently delivering a world-class, white-glove experience on every single trip.
• Drive Financial Performance: Analyze daily, weekly, and monthly reports to proactively manage labor, inventory, and cost controls, consistently achieving cost efficiency and exceeding product financial goals for each assigned location.
• Financial Stewardship: Collaborate closely with the finance team to develop and manage operational budgets, monitor expenditures, identify cost-saving opportunities, and uphold financial discipline.
• Lead and Develop High-Performing Teams: Recruit, hire, train, schedule, manage, and continuously monitor and optimize the performance of all operational staff, fostering a culture of excellence and accountability.
• Optimize Operational Efficiency & Scalability: Develop and streamline procedures and processes to support rapid product scalability. Identify bottlenecks and inefficiencies, proposing and implementing enhancements to maximize resource utilization and increase cost efficiency.
• Strategic Vendor Management: Manage all operations for assigned locations, including oversight of internal teams and performance management of key vendors such as the caterer, maintenance facility. Ensure vendors meet service expectations and cost targets; identify and onboard new vendors as needed to maintain operational excellence.
• Collaborate for Success: Work seamlessly with cross-functional teams across the organization to execute product changes, promotions, press events, and new product launches, fostering productive relationships and promoting inter-departmental synergy.
• Enhance Customer Satisfaction: Proactively gather and analyze customer feedback from various channels, translating insights into actionable changes to continuously improve the customer experience.
• Uphold Uncompromising Standards: Ensure consistent adherence to Tea Around Town's high standards of food quality, service, and guest experience. Refine quality assurance procedures, identify gaps, and implement timely corrective actions.
• Manage Inventory & Mitigate Risk: Oversee meticulous inventory management through regular cycle counts and maintenance activities, ensuring accuracy. Identify potential operational risks and develop robust contingency plans to ensure business continuity.

Requirements:

• Education: Bachelor's degree in Business Administration, Restaurant/Hospitality Management, or a related field.
• Experience: A minimum of 10 yea